Myel Gilkerson Email & Phone Number

Portland, Oregon Metropolitan Area

▪ Managed a team of three to handle the repair and deployment of thousands of Windows, Mac, and ChromeOS devices for local school districts.▪ Performed a wide variety of software and hardware repairs on these devices, using Tempest ticket management software to log progress, order replacement parts, and file warranty claims.▪ Developed software tools for company use, including an Excel/VBA route planner utilizing the Google Maps API, and an HTML/CSS/JS web page for testing computer hardware functionality.▪ Handled administrative tasks such as project tracking, deployment organization, and client communication.▪ Certified Acer, Lenovo, and HP repair technician.

Portland, Oregon Metropolitan Area

Handled the pickup and delivery of over 2000 customer orders, with a 95% on-time delivery rate and a 4.91/5 customer satisfaction rating.

Huntington Beach, California, United States

*Designed and implemented new inventory tracking systems for materials and supplies used in aerospace manufacturing. Adapted pen-and-paper processes to fully digital, saving the team hundreds of hours annually and reducing errors in inventory tracking.*Used Microsoft Excel and the VBA scripting language, in conjunction with internal ERP systems, to automate many tasks which were previously performed manually.*Provided general technical support for the office, including printer and PC troubleshooting.

Trinidad, California, United States

Managed reservations, answered and returned phone calls, processed to-go orders, and seated guests.