**Below is just an highlight. For detailed information please inbox me**To collect| collate and publish project/program reports to various stakeholders  To coordinate all periodic reviews| prepare MOMs and Track to closure of all action item To monitor project health status and timely reporting on all aspects of the programs To execute resource management plan as defined by delivery managers (execute on-boarding| training and resource release| BRQs etc..)  To facilitate maintenance of central repository for all deliverables  To track progress on implementation of best practices| processes and standards/tools Coordinate with internal and external (TAG) fulfillment team for required hiring’s Identify and nominate panelist for the hiring based on the specific skills

 Implementing 3rd party ad server tags (mobile and display) into Adwords Optimization of the campaign to increase ROI for the clients Implement advertising strategy as per clients requirement Troubleshooting creatives (Image, Flash & RichMedia) Responsible to have a QA check of the campaign before going live Campaign performance analysis through various reports (Mobile and display) Troubleshooting the discrepancy between primary and third party ad server Assist the sales team to get in touch with the clients/agency on discrepancy issue  Exploring business opportunity from existing clients/agencies Provide the invoice information to sales team Coordinating with trafficking, reporting and support team Responsible to maintain individual and team SLA Prepare various documentation for the project as per ISO standards Prepare utilization report and share the same with management

Overview:*Worked as an Ad trafficker for the period of 10 months for Google client.*Working as Technical Support Engineer for Microsoft client from July 2010 till data.*Promoted as Team coordinator in same process in January 2011 and handling the team of 24 members till date (Including 4 in New Jersey office).*Have knowledge of Atlas, AdCRM, MSN Sharepoint, DFA, & DFP tools.Roles and Responsibility:*Responsible for meeting the Service Level Agreements (SLA), as defined by the Client*Responsible for handling queries raised by the Team member or Client*Responsible to ensure that the Time service standards are met for the various Queues (Queue Management - AdCRM).*Responsible to ensure optimum productivity and quality standards defined by the Team Lead*Preparation of weekly and monthly Dashboard and attending and analyzing on how we can improve the utilization of the team*Preparing SOP’s and Training Manual*Attending the conference calls with leadership sharing progress of project, error analysis and new initiatives*Responsibility of Training and mentoring the new joiners until they achieve specified standards of Quality and Productivity*Handling the team hurdles & updating the new changes in the processes*Identify the poor performers and take appropriate action by providing appropriate feedback on their performance, discussing their strengths and weakness, also the scope of development/improvement and motivate them to achieve their goals.*Analyze the monthly performance score card of team and provide the proper steps to achieve the goal set by clients.Awards & Achievements * I had been to US, Microsoft New York office to get trained on new project and I have 8yrs of B1 Visa.* I was awarded as Team Coordinator of the month twice and 1 time as guiding star of the month.* I received 3 client appreciations for the efficient work which was carried out in resolving and satisfying the customer.

Worked as a diagnostic advisor for semi voice process (Broadband Services)* Contacting UK (through phone) to get updates regarding broadband services* Updating internal and external clients* I have always performed at the best of my abilities to provide better resolution to the issue raised by both our internal and external Clients* Worked as customer responsible and order management representative in which we need to tell the customer about the delay and the speed up process for completing the order* Worked as a trainer for the process and prepared the different training module which helped the new associate to understand the process better* Proactive approach in the same has enabled me to gain considerable knowledge owing to continuous correspondence with the client & providing training for the same to team members.* I always use innovative ideas in my work and I have suggested the process improvements ideas for completing orders within short span of timeTraining attended : Undergone 80 hrs of soft skills training which includes communication skills, analytical skills, problem solving skills, client relationship skills during my stay in the company.Awards & Achievements:I have received 3 awards as Best Performer for my outstanding contribution in production and in Quality.I have achieved 100% quality in all the months, received appreciation from client for good customer satisfaction.