Miklós Dénes Email & Phone Number

Leading and motivating a team of 10 people in a hybrid work setup - partly remote in the delivery of excellent and efficient service appreciated by our customers - CSAT between 92-96%Recruiting, training and on-boarding support peopleHeading 2 different departments - one for technical support, one for subscription related questionsResponsible for developing and managing 2 Customer Service Managers.

Budapest, Hungary

Managing a team of 5 people.Ensuring all customer operations functions were performed in a timely, cost-effective manner consistent with established operations procedures and Service Level Agreements, resulting in an SLA met over 90% within the first year of implementation.Improving existing workflows and processes to make sure the operation runs smoothly.Adding online chat to the supported contact methods - researching, helping the implementation

Budapest, Hungary

Providing IT support for customers in multiple languages - English, German, French, Italian, HungarianDefining processes and workflowsCo-operating with Sales, Marketing and product development teams

Budaörs, Pest, Hungary

Providing IT Support for EU Decathlon stores in multiple languages - English, French, HungarianCo-operating with the French IT Centre to ameliorate processes