Miklós Dénes

Miklós Dénes Email and Phone Number

VP of Customer Success at Tresorit @ Tresorit
budapest, budapest, hungary
Miklós Dénes's Location
Budapest, Budapest, Hungary, Hungary
Miklós Dénes's Contact Details

Miklós Dénes work email

Miklós Dénes personal email

n/a
About Miklós Dénes

Building the best Customer Service Team ever? No biggie! All you need are talented, dedicated and enthusiastic people, love for customers and a pinch of joy - Making customers' lives easier since 2012.

Miklós Dénes's Current Company Details
Tresorit

Tresorit

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VP of Customer Success at Tresorit
budapest, budapest, hungary
Website:
tresorit.com
Employees:
117
Miklós Dénes Work Experience Details
  • Tresorit
    Vp Of Customer Success
    Tresorit Aug 2024 - Present
    View
  • Tresorit
    Head Of Customer Service
    Tresorit Sep 2017 - Present
    Leading and motivating a team of 10 people in a hybrid work setup - partly remote in the delivery of excellent and efficient service appreciated by our customers - CSAT between 92-96%Recruiting, training and on-boarding support peopleHeading 2 different departments - one for technical support, one for subscription related questionsResponsible for developing and managing 2 Customer Service Managers.
    View
  • Tresorit
    Customer Service Team Lead
    Tresorit Apr 2015 - Sep 2017
    Budapest, Hungary
    Managing a team of 5 people.Ensuring all customer operations functions were performed in a timely, cost-effective manner consistent with established operations procedures and Service Level Agreements, resulting in an SLA met over 90% within the first year of implementation.Improving existing workflows and processes to make sure the operation runs smoothly.Adding online chat to the supported contact methods - researching, helping the implementation
    View
  • Tresorit
    Customer Service Manager
    Tresorit Jul 2013 - Apr 2015
    Budapest, Hungary
    Providing IT support for customers in multiple languages - English, German, French, Italian, HungarianDefining processes and workflowsCo-operating with Sales, Marketing and product development teams
    View
  • Decathlon Hungary / Magyarország
    It Engineer
    Decathlon Hungary / Magyarország Apr 2012 - Jul 2013
    Budaörs, Pest, Hungary
    Providing IT Support for EU Decathlon stores in multiple languages - English, French, HungarianCo-operating with the French IT Centre to ameliorate processes
    View

Miklós Dénes Education Details

Frequently Asked Questions about Miklós Dénes

What company does Miklós Dénes work for?

Miklós Dénes works for Tresorit

What is Miklós Dénes's role at the current company?

Miklós Dénes's current role is VP of Customer Success at Tresorit.

What is Miklós Dénes's email address?

Miklós Dénes's email address is mi****@****rit.com

What schools did Miklós Dénes attend?

Miklós Dénes attended Budapest University Of Technology And Economics.

Who are Miklós Dénes's colleagues?

Miklós Dénes's colleagues are Eszter Plankó, Zoltán Nagy, Aymane Boulouard, Veronika Höller, Krisztina Kamilla Kertész, Alíz Pintér, Nagarjun Subbarao.

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