Mj Silva Email & Phone Number

United States

Los Angeles, California, United States

Los Angeles Metropolitan Area

Montebello, California, United States

• Led launch of North American premiere of Monet: The Immersive Experience and Klimt: The Immersive Experience by facilitating hiring, orientation, and training of over 40 gallery guest services staff, assistant general manager, and gift shop manager.• Negotiated vendor contracts for security patrol and janitorial services. • Owned all daily operations including box office, gift shop, and technical elements involved with starting and troubleshooting the immersive show’s 40+ Barco projectors and intricate sound system.• Developed, documented, and implemented all standard operating procedures, and employee policies and responsibilities.• Performed team building, coaching, and corrective actions in direct relation to staff performance.• Carried out daily cash reconciliation, weekly bank deposits, and review, approval, and payment of vendor invoices.

Pomona, California, United States

• Coordinated daily shift changes for 400+ employees at processing center housing up to 2,000 unaccompanied minors, ensuring staffing ratios and federal guidelines were met.• Acted as central hub between workforce leadership and contracted resources by creating processes and interfacing with more than 250 multi-channel communications. • Managed and coordinated assignments including resource optimization/utilization.• Trained site leadership on time and attendance solution for risk mitigation.• Validated data for employment agency partners to assist with time and attendance reconciliation.

Whittier, California, United States

• Documented systems and processes as they pertain to Ballot Marking Device (BMD) Readiness including manual diagnostics, data loading, consumables kitting, chain of custody, and asset retrieval. • Led daily meetings with county tech bureau teams to level-set expectations for deadlines and deliverables.• Led team of 2 supervisors and approximately 40 operators in executing manual diagnostics on 31,100 BMDs, verification of successful data load of election files, and kitting & chain of custody asset scanning. • Coordinated and recorded equipment kitting, chain of custody, and de-processing simulations to demonstrate standard operating procedures for executive team as they would be performed during various phases of deployment and retrieval.

Greater Los Angeles Area

• Led teams of up to 8 operators in setup of over 1,000 Vote Centers across Los Angeles County which consisted of proper installation and configuration of Ballot Marking Devices (BMDs), iPad ePollbooks, and Bluetooth printers while also complying with precise Americans with Disabilities Act (ADA) regulations. • Conducted chain of custody scanning to asset management software to ensure security protocols were met and compromised devices were properly recorded and remedied. • Promptly responded to support ticket requests within assigned geographical region to troubleshoot equipment malfunctions and perform applicable onsite repairs when possible.

Los Angeles, California

• Identified all workflows completed by all positions within Billing & Payroll and Care Management departments.• Established and documented standard operating procedures for every workflow, by position, for Billing & Payroll and Care Management departments.• Centralized all documented standard operating procedures through use of Microsoft OneNote to increase utilization.• Created single source of truth knowledge management system via Microsoft SharePoint/OneDrive for all applicable systems and resources for Billing & Payroll and Care Management departments.• Worked closely with Co-President to identify and document all Wage and Hour legal compliance issues across all departments’ workflows in order to mitigate legal liability.• Ensured milestones were met and deliverables achieved by performing project management analytic measurements through utilization of project charter scoping.

Los Angeles, California

• Implemented aggressive collections techniques and trained newly created Collections Specialist position to lower company’s accounts receivable balance and increase cash flow.• Led team of 5 Payroll Analysts and 3 Office Administrators in successfully completing weekly and bi-weekly payroll time and attendance audits for nearly 400 corporate and field employees to ensure timely submission of payroll data to third-party payroll provider, Paychex.• Led team of 5 Billing Analysts and 3 Office Administrators in successfully completing weekly billing journal audits for clients throughout state of California to ensure accurate billing of services rendered and timely processing of payments to fortify cash requirements.