Michael Ron Email & Phone Number

Chicago, Il, Us

SCCM to Workspace ONE UEM Enrollment / Migration efforts; Workspace ONE: Enrollment investigation and/or problem-solving, Created and/or Updated Device / App Tags, Smart Groups, Assignments, Script, Sensor, Profiles and/or Workflows for device enrollment Automation, Created / Modified and/or build Custom Settings Profiles and/or Baselines utilizing syncml coding and/or ADMX Ingestions for various Legacy-based GPO migration efforts; evaluated AirLift for GPO migration validation; POC’d DEM (Dynamic Environment Manager) for AD Profile migration efforts; Evaluated Console and/or Hub versions in UAT / Pre-PROD environments for functionality validation; Created KBs (knowledge-base) detailed documentation for engineering solutions; Provided and/or maintained technical Workspace ONE training documentation for relevant support technical Workspace ONE training documentation for relevant support team members for effective partnership; Assisted in Workspace ONE Drop-shipment imaging concepts (PPKG); Managed the MEM / MECM Engineering ticketing queue for incident (SLA) responses and/or transferring specific incidents to Service Desk and/or Field Techs for further review, or triage; Managed / Documented VMware vSphere VMs for testing, evaluation and/or implementation tasks and/or created vSphere standards & procedures; DEX initiatives: SysTrack: Device Right-sizing (lifecycle hardware scalability, reliability analysis), end-point diagnostic, historical device / group incident metric focusing analysis, usages resource percentages, resource centric and Boot / Logon Time (latency metrics) to name a few; software / hardware group asset analysis, real-time awareness, in particular to Sensor Treads and/or Change Performance metrics); AppVision: (software performance metrics); Dashboard: (reporting metrics); Configure: (SysTrack Configuration), Group management or creation via grp files, RBAC and Assignments to name a few features; 1E - Tachyon and POC’d ControlUP DEX potentials.

Armonk, New York, Ny, Us

Provided Senior Lvl. Enterprise Device Management SupportWindows 10 (x86 / x64) Installed / Configured / Managed: SCCM Servers (Primary Site, Secondary, IBCM, CMG, SUP, MPs and DPs); Configured / Maintained: Boundary Groups, RBAC, Client Settings, Client version, SCCM KB Articles for EUS Tier 1, 2 or Self-service (How-to) use-cases, OSD – BMD / ZTI (Zero Touch) Task Sequences, Driver Packs, Configuration Baselines (CIs / CBs), SCEP and/or ADRs; Upgraded various builds since 1511 to MECM 2010; Packaged various source files / binaries (exe/msi) for Required / Available deployment methodologies; Co-managed Virtuals and/or Created Citrix VDIs and/or VMware Templates, Clones and/or problem-solved Domain Trust related issues; Created User & Device based collections using Direct or Query based rules; Created various (Software / Hardware / OS / Patching Compliance) Reports; Deployed monthly patches to SUGs; Certified new Models; Worked w/Change Approval Board “CAB” on Change Request Approvals; Troubleshooted: Logs, DP Replication / Content issues, Software Center download issues, Server & Client Services, PXE boot issues (WDS), Imaging failures; Deployment failures; Remediated Config Manager / Client Health issues; Client Production version; Software Update failures; Enrolled, Joined & Managed Intune and/or Workspace ONE - UEM / AirWatch endpoints via Modernized Desktop “Data” Management “MDM” solutions; Validated & Problem-solved Hybrid Azure AD enrolled endpoints; Created & Updated Smart Groups and Apps; Enterprise / Device Wiped utilizing Intune, and/or UEM / AirWatch; Created / Updated Root Cause KBs on failed enrollments; Created & Deployed applications via Intune and/or UEM / AirWatch; Configured & Deployed Windows Hello, AutoPilot for Azure AD enrolled devices with Intune and/or Workspace ONE – UEM / AirWatch MDM solutions and/or OOBE authenticated devices utilizing AutoPilot methodologies.

Arlington, Virginia, Us

Provided enterprise level SCCM support services in both stand-alone and networking environments and to the secondary, acted as a senior level engineer for incident resolution (root cause) troubleshooting for incidents escalated from technical support teams.This includes configuring, troubleshooting and deploying the OS image (zero touch (ZTI) and bare metal (BMD / PXE)) builds and application packaging to 20,000 plus clients.Analyzed event viewer logs and pre to post smsts logs while updating Helpdesk ticket queue for root cause resolutions.Created documentation and/or manuals for supporting technical staff on how-to install, remove, configure and support images, packages, updates and SCCM log files. Advertised applications, containers / collections, packages and created problem trend reports in SMS/SCCM. Quality checked and/or tested OS images and/or applications, patches and KB updates for enterprise deployment.Tested images and Task Sequences (TS) for various laptops and desktops models per Pre-migration readiness steps, migration imaging and post build related NIC drivers, VGA drivers and TS errors.Deployed automated removal of software applications from end user PCs as required, and deployed software updates via WSUS / SCCM for compliance.Analyzed and recommended workstation settings, using GPO in a Windows domain network.Redistributed application content to the local distribution point (DP).Bounced or restarted the WDS (Windows Deployment Service) server for PXE boot or F12 network boot WIM.Managed the distribution of Enterprise applications via SCCM, the distributed software applications library and software catalog for End-user computing services (ECS).Utilized SCCM right-click tools/options for RDP, c$, running Actions, system info, Client Health and WMI status, installing and repairing Configuration Manager clients located throughout the Americas, Pacific and EMEA regions.

Atlanta, Georgia, Us

London, England, Gb

Application deployment and/or patching to over 100,000 clients of various models/makes; remote connected (RDP) to machines in the Americas, APJ and EMEA regions for security updates and application patching and/or packaging; reviewed Log files for error code troubleshooting; configured client and/or configuration manager for connectivity to the SCCM primary; Uninstalled and installed SCCM clients for troubleshooting analysis of DP (Distribution Point) connectivity and/or acquisition; Troubleshooted Windows XP and 7 running 32 and/or 64 bit OS machines with various applications remotely; Utilized SCCM Client Actions Tool for WMI and Client related errors and remote troubleshooting; Used Active Directory Users & Computers (ADUC) for verification of machine compliance; Used PingInfoView for machine status and pingability; Configured WMI namespaces for remote accessibility; Utilized WMI Diagnostic Tool for analysis of WMI accessibility; Configured GPO (Group Policies) via remote registry for Firewall disabling and/or access; Ran Tracert, NSLookup and other commands for machine status with DNS; Ran and created batch files and scripts for remote accessibility; configured devices with Windows 2008 R2 AD Group Policy; Utilized Hyper-V for imaging/patching development and testing; Patch management of Windows OS using WSUS / SCCM; Configured SCCM Client for Site Code discovery and cycled Actions for replication acquisition; Deployed BitLocker disk encryption solutions; Experienced working in a multi-platform/multi OS environment (Unix, Windows, Apple, and Linux systems); Technical documentation preparation (Force-multiplier) for med-level IT staff for SCCM client troubleshooting.

Cork, Ireland, Ie

Windows 7 migration of 90,000 infrastructure machines of various models/makes (desktops, laptops and tablets); Remotely connected (RD) to machines in the Americas, APJ and EMEA regions for SCCM Pre-Migration readiness checks, Migration and Post Migration steps of user data aka USMT backup / recovery; StateStore data backup / restore; OS Deployments; reviewed Log files; Pre-Stage errors; Client configuration to the primary (WMI, Configuration Manager and/or Run Advertised Programs); Configured Registry for Site Code and DP (Distribution Point) connections to client. Configured machines for package deployment using MDT (Microsoft Deployment) and/or Run Advertised Programs. Configured and troubleshooted Citrix VDI (Virtual Desktop) running Windows 7 32 and/or 64 bit OS infrastructure machines with various applications running remotely to the server. Certified and/or tested various platforms (desktops, laptops and/or tablets) in a Virtual / Physical Virtualization Lab (VMware Workstation) (Hyper-V) with models of 32 bit and/or 64 bit OS deployments using SCCM (LT (Light Touch) & ZTI (Zero Touch Interface) technologies); utilized SCCM Client Actions Tool for WMI and Client related errors. Used Active Directory Users & Computers (ADUC) for verification of machine activities, PingInfoView and/or GPO (Group Policies) configuration. Used Citrix Imaging Server, and Norton’s Ghost to image bare metal machines. Performed diagnostics and/or analysis on hardware and software; slaved crashed hard drives for data restoration from laptop/desktop crashes; Replaced/repaired and upgraded hardware; troubleshooted boot-order/start-up failures; virus detection and removal; login and domain issues; updated SharePoint on machine status; function tested software packages per Win 7 integration; updated and resolved software drivers.

Atlanta, Georgia, Us

Windows 7 migration of multiple infrastructure platforms of various hardware and/or software components for IBM Lenovo, Dell and HP laptops & desktops; configured/updated system BIOS (TPM security chip, boot order and admin password); configured PGP & BitLocker encryption on EU laptops; re-imaged bad builds; configured rights policies and TPM chips (Trusted Platform Modules), removed units from AD (Active Directory); imaged with Norton’s Ghost, Matrix42 and SCCM 2012 (LT (Light Touch) & ZTI (Zero Touch Interface) technologies); backed up/restored USMT under data retention policies. Level 3 Support: Performed diagnostics and/or analysis on hardware and software; slaved crashed hard drives for data restoration from laptop/desktop crashes; Replaced/repaired and upgraded hardware; troubleshooted boot-order/start-up failures; virus detection and removal; login and domain issues; updated SharePoint on machine status; function tested software packages per Win 7 integration; updated and resolved software drivers. Initiated warranties for laptops, desktops and tablets for various models. Rebuilt and Monitored SCOs (Self-Checkout Lanes), Labor, ODP, 2020, Paint, Kiosk, QSI Mobile Cart, XPPOS running on various HP Compaq 8100, HP dc5750, and Dell OptiPlex 780 machines using Matrix 42, Norton’s Ghost and SCCM (OSD, Device management, software deployment and updates); ran various commands for verification and synchronization of units prior to deployment per packaging. Migrated Logistics machines for RDCs, mRDCs and DCs from Win XP to Win 7; added/deleted machines from SCCM collections based off of build type; added/deleted machines from MDT records; remotted (RDP) into machines and configured registry, Site Codes and clients prior to build. Utilized SCCM Client Console for troubleshooting of WMI and Configuration Manager/Client. Used Citrix Imaging Server, and Norton’s Ghost to image bare metal machines.

Integrated/supported Google mail platform and configured users, shared calendars and team documentation; set up/configured/monitored VOIP platform utilizing Polycom IP phones, analog adapters and/or switches with local PBX; provided IT support for laptops, workstations, printers and/or blackberry users, upgraded/tested video cards, RAM, hard drives, software and/or drivers for Windows 7 roll-out/compatibility; configured LAN, WLAN topologies; setup/configured/monitored on-line backup software; set up network printers and shared drives; created/monitored document templates and/or databases; configured VOIP remote logins.

Integrated/supported Google mail platform and configured users, shared calendars and team documentation; provided IT support for laptops, workstations, printers and/or blackberry users, upgraded/tested video cards, RAM, hard drives, software and/or drivers for Windows 7 roll-out/compatibility; configured LAN, WLAN topologies; setup/configured monitored on-line backup software; set up network printers and shared drives; created/monitored document templates and/or databases; configured remote logins.

Marietta, Ga, Us

Contract: Litigation Support (e-Discovery Forensics) Responsibilities for E-Discovery Forensics Management: Electronic Data Discovery (EDD) / Electronically Stored Information (ESI): scanned/imaged/OCR TIFF and PDF images; converted native (hard copy) files to JPEG, TIFF or searchable PDF files; processed Container files (.PST, .ZIP) and de-duplicated using MD5 hash code; extracted metadata, text and created TIFF images for Load file processing; de-duplicated and deblank documents; indexed/coded (objectively coded); stamped Bates Numbers and Document IDs per project prefix; Exported TIFF images, source files, Load files with project prefixes for Concordance EX (.OPT, .DAT), CT Summation iBlaze (.Dii, .CSV) and Trial Director (.OLL) utilizing IPro eScanIT, Canon Capture Perfect and MS Office Document Imaging software for electronic Discovery; QC’d output folders and batches for external media and DMS hosting. Summary: Optical Character Recognition (OCR); scanned hard copy documentation for electronic edit and search capability (i.e. Word, Excel, JPEG, TIFF or PDF formats), exported metadata, text and created TIFF images, de-duplicated, deblank, stamped Bates Numbers and Document IDs per project prefix for load file processing utilizing IPRO eScan-IT software or external media (i.e. External Hard drives, CD-ROMS, DVD-ROMS, flash drives).

Bellevue, Wa, Us

Responsibilities for Wireless Telecommunications industry: Abstracted/reviewed Memorandum of Lease; MLA (Master Lease Agreements) and/or leases per commencement date, access, term, extensions/renewals, termination rights and maintenance/modification clauses. Assisted with generating/reviewing; Site Leases, Rooftop Leases and Tower Leases with or without Amendments. Updated/scanned leases and/or recorded documents into REM (Real Estate Manager) database. Drafted rights per UMTS rollout.

Responsibilities for Wireless Telecommunications (T-Mobile) industry: Abstracted/reviewed operating leases, management leases and retail leases for commencement date, possession date, effective date, use, term expiration and accuracy of leases. Reviewed/cited/cataloged renewals, cancellation/termination, Right of First Refusal (ROFR), security deposit, tenant improvement allowance (TIA), rights to extend and refurbishment clauses. Drafted agreements, amendments, subleases per antennas, switches and terms of clauses and negotiated/researched renewal terms to existing ground leases.

Responsibilities for Corporate Leasing / Mergers and Acquisitions: Drafted correspondence, leases, contracts and memorandum. Proofread electronically relined documents to ensure accuracy of copy grammar and/or syntax. Printed and or copied large volumes of paperwork. Maintained and organized files sent to offsite storage in accordance with records retention policy.

New York, Ny, Us

Responsibilities per SEC request: Cataloging protocols and guidelines for manual cataloging of records and client options in preparation for review and production of information and/or documentation request; due diligence of documentation per Federal audit; reviewed, gathered and cataloged documents per SEC request/response; handled documents under FOIA regulations and reviewed privileged & confidential attorney Work Product per Request.

Responsibilities for Mergers and Acquisitions of Antares: Reviewed Compliance Certificate, Executed Credit Agreement, Assignment Agreement (Syndicate Members), Fee Letter/Documentation, Pricing Matrix Computation/Applicable Margin, Borrowing Base Certificate, Funding Memo, Administrative Details and Commitment Amounts. Converted Antares subledger onto the GE Antares subledger/data entry of transaction software in regards to loans.

Chicago, Us

Responsibilities for Intellectual Property: Assisted during the Discovery phase of litigation with the work product, which was sent to a known copy service and was returning in bad shape. So I was in charge of redacting & pulling documents, page checking & placing bates numbers, arranging in chronological order and having all documents (over 60 boxes x2 per counsel) copied for opposing counsel.

London, England, Gb

Responsibilities for Binding/Nonbinding Contracts: Matched contracts re agreements; reviewed contracts and other legal documents to ensure necessary provisions are contained therein; archived contracts for final acknowledgment; perform cite checking, shepardizing and legal research both manually and through use of electronic resources; Utilize technical information to make an independent decision and recommendation to the supervising attorney; responded to amended contracts; coded contracts into a Access database.

Chicago, Illinois, Us

Responsibilities for Class Action Litigation: Coding and document review re minutes, correspondence, transcripts, exhibits, press release, memorandum, financial statements, and other legal documentation.

Responsibilities for Workers Compensation, Personal Injury & Medical Malpractice: initiated & answered Discovery (Interrogatory, 214 Request to Produce & 213(f)), issued 201k letters re Discovery, Supplemented Discovery; submitted 90c (Mandatory Arbitration) Packs, and/or submitted Motion for Leave to File; submitted ADR (Alternative Dispute Resolution) Packs; shepardized relevant case law; cited cases per response; issued Motions; requested Medical Specials per HIPAA; Redacted (Discovery) documentation as needed, Responded to Requests to Admit and Affirmative Defenses; researched and gathered information and data from Work Product and Internet, and conducted public records investigation; communicated with opposing counsel re case matters and/or Extensions; Reviewed New Cases and requested documentation as needed.

Chicago, Il, Us

Responsibilities for Latin American Taxation law: drafted expense reports; setup conference calls for multiple users; filed invoices and client documents; entered, updated and maintained client info on a Outlook database; assisted Latin American counselors with legal matters via telephone; updated billing matter reports; answered calls re taxation matters; entered time for attorney; scheduled travel arrangements; researched NAFTA regulations on taxation; scanned documents in OCR and Image formats.

Responsibilities for Business and Corporate Litigation matters: Data Entry and Document Review re pleadings, minutes, correspondence, transcripts, exhibits, press release, memorandum and other legal documentation.

Madison, Wi, Us

Responsibilities for Slip and Fall and/or Insurance Litigation: Arbitration, Depositions, Case Managements, Discovery and Pre-Trial & Trial; drafted documents re Record Copy Subpoenas for medical records a/k/a Medical Specials; drafted pleadings, correspondence, discovery (213, 214, 237, 213f & g) & notice of deposition; redacted Exhibits for pre-trial submission, typed dictations (Dictaphone) re pleadings, correspondence & discovery; scheduled depositions; updated client information on Practice Manager 8; scanned documents into Practice Manager utilizing OCR (Optical Character Recognition) software.

Chicago, Il, Us

Responsibilities included for Intellectual Property: Document Review of SEC (Securities of Exchange Commission) forms 10-K, S-4 (Registration Statement), 10-Q (Quarterly Report), 8-4 (Current Report); reviewed UCC (Uniform Commercial Code) Article 9 documentation; reviewed calendars, day planners, agendas, minutes, presentation materials, management & representation letters; drafted handwritten documentation.

Chicago, Illinois, Us

Responsibilities in Bankruptcy (Chapter 11 & 13), Class Action Litigation, Mass Torts, Product Liability, UCC, Intellectual Property, Securities, Antitrust and Contracts. In re to Discovery, Pre-Trial & Trial; assisted in conducting and documenting scientific literature, correspondence, pleadings, hearings, depositions, interrogatories, confidential and highly confidential key documents; proofed legal documents re exchange of submissions and case transcripts; entered, updated and maintained client data into Concordance database; redacted and configured witness packages; reviewed UCC Article I, II & 9 documentation for references toward foreclosure; prepared statutory foreclosures; right of redemption and strict foreclosure documentation; shepardized relevant case law; prepared and organized exhibit list per trial order; reviewed and proofed adequate protection lien; assisted in reviewing and proofing of bankruptcy auction documentation.

Responsibilities included for Toxic Torts: Class Action re chemical exposure litigation involving over 15,000 plaintiffs: assisted in conducting and documenting depositions, interrogatories, correspondence; indexed client information and legal documents on an Access database; submitted subpoenas; shepardized relevant case law; drafted and organized Plaintiff’s motions; organized legal files in chronological order; filed and changed dates of motions at Dailey Center.

Dedicated 2nd and 3rd level support for: Disaster Recovery of NT/XP migration; installation and upgrades of all production and development of workstations and notebooks using Windows NT & XP with SMS (Systems Management Server), troubleshooted hard drives, optical drives, video cards, motherboard/main boards and broadband connectivity; installed and tested software prior to roll-out; controlled inventory with UDI Hawk assistants; supported network maintenance and ran and terminated cables for integrity; maintained local/network printers.

Los Angeles, Ca, Us

Configure Compaq Deskpro 2000 NT workstations for new employees and connect it to the network. Ghost images from server using Ghost 6.0 and SMS (Systems Management Server). Administer new email accounts, passwords, and user’s rights. Configure Outlook for users. Move, add, change, break fix and respond to hardware and software trouble calls for over 500 users internally. Troubleshoot network connectivity and printer connectivity. Installed Hewlett Packard LaserJet Series II & III, DeskJet 895 Cxi & 930C network printers. Installed Cisco System Catalyst 3500 XL, 4006 & 5505 Series Switches

San Diego, California, Us

Handled support issues on Dell, Hewlett Packard, Compaq & IBM PCs running Windows 95, 98, 2000 & NT. Imaged units with SMS (Systems Management Server). Problem solving on Network printer connectivity, configured Outlook for users. Upgraded Network Interface Cards (NIC), Video Graphics Adapter (VGA) cards, sound cards, RAM aka memory and Hard Drives. Initiated a GASP (proprietary) software package for internal scans on Hard Drive errors. Inventoried over 6000 PCs, monitors, laptops and/or printers utilizing a UDI Hawk assistant.

Amsterdam, Noord-Holland, Nl

Function tested 30-50 Printed Circuit Boards (PCB) daily, ranging from CPU, VGA, main, digital, analog, MMI, SMC & sensor boards. Configured ESPRIT ventilators utilizing gold standards boards. Tested 6-36 boards in an Environmental Stress Screening (ESS) chamber for extreme mortality conditions. Verified and maintained recorded stress data on an Excel spreadsheet. Calibrated fixtures for ESS chamber. Inspected PCBs for form verification a.k.a. revisions.

Irving, Tx, Us

Performed PC upgrades on over 200 Dell OptiPlex desktops, NEC laptops, Dell Latitude CP/Cpi laptops, installing hard drives, video cards, sound cards, RAM, floppy drives, CD-ROMS, formatting hard drives on PCs and Servers. Configured and deployed a Windows 2000 rollout of 3000 PCs & laptops using SMS (Systems Management Server). Troubleshoot Dell Latitude laptops and NEC laptop docking stations. Troubleshoot network connections such as NICs and cables. Inventoried over 200 PCs, monitors, keyboards, mice and over 50 printers. Updated an Excel spreadsheet on the file server daily.

Helpdesk support technician for onsite issues: installs and upgrades for desktops, laptop and rack mount servers of Windows 95 & NT Server; installed hard drives, optical drives, video cards, motherboards, network interface cards and memory a.k.a. RAM for 500 plus computer on a conveyor system; imaged hard drives with OS and software packages using Ghost and SMS (Systems Management Server); maintained printers and RJ45 cables.

Vocational Degree - Ba, Electronics Engineering Technologies

Bachelor Of Arts (Ba), Criminal Justice/Safety Studies

As (Computer Information Systems), Computer And Information Sciences And Support Services

Criminal Justice/Safety Studies