Myla Deloatch, Csp (She, Her, Hers) Email & Phone Number

Washington Dc-Baltimore Area

I design and deliver programs for organizations that want to drive individual productivity and performance, build quality leadership, create customer intimacy and achieve business results. PROJECTSCreated and implemented a professional development program to enhance customer service delivery, standardize practices and increase efficiencies for a leading regional home improvement and replacement window company.• Performed needs analysis by leading focus groups, administering surveys, conducting interviews and participating in “ride alongs” with project managers.• Updated and established benchmark practices for project manager/customer interactions.• Designed and delivered initial in person core training workshops and follow on reinforcement sessions.• Created train-the-trainer (T3) manual and administered instructions for core workshop delivery and ongoing reinforcement.• Immediately following engagement organization acknowledged a discernable uptick in GuideQuality ratings. Contracted by Anne Arundel Community College to assist with the development and delivery of a customer service training curriculum delivered to 500+ Maryland Aviation Association employees.• Worked with a small team of consultants to create and facilitate programs to improve employee’s interaction with colleagues and the public.Developed and delivered professional development and personal improvement continuing education courses through several Mid-Atlantic community colleges (Anne Arundel, Baltimore City, Northern Virginia, Prince George’s) for various county government and private sector clients.• Topics included Leadership/Management, Presentation Skills, Interpersonal Communications, Emotional Intelligence and conflict Management.Collaborated with Community Preservation & Development Corporation, a Mid-Atlantic non-profit, for 3 years to design and deliver customer service training as part of an overarching education and job placement program for at-risk families

Contracted to facilitate and design face-to-face and virtual professional development workshops. Topics include Leading and Managing Change, Presentation Skills, Interpersonal Communication, Leadership and Management, Critical Thinking, Creative Problem solving, Emotional Intelligence, Strategic Planning, Critical conversations, Team Building and Resilience.• Selected as facility representative to 2016 Advisory Board. Responsible for previewing new content, representing facility interests and positions, sharing ideas and providing guidance to Hemsley Fraser leadership.• Participated as core team member involved in a massive 4-year change management initiative with leading government agency.

Engaged to deliver, tailor, and develop in-person and virtual talent development workshops, facilitate board retreats and lead strategic planning retreats. Offerings include Diversity, Inclusion and Equity, Creative and Innovative Problem Solving, Decision Making, Emotional Intelligence, Team Building, Communication Skills, Communication Jungle® (communication style assessment), Strategic Planning, Change Management, Negotiations, Sales and Customer Service.• Co-developed key series on Race, Equality and Equity. • Connect with clients to define scope and direction of talent development projects to tailor and deliver as requested.• Facilitate executive board meetings

Contracted to deliver Agile Sales Code, Reflective Selling, and Sales Management Code training.• Participated as core team member to deliver to key clients as part of national initiatives.• Coached team and regional leaders in support of sales training initiatives.

Formerly Huthwaite, a leader in the sales effectiveness, performance improvement and the creator of the SPIN® Selling.Facilitate national and international sales training for multinational companies with highly competitive products and specialty sales teams. Helped implement consistent global standards for business development and account management. Addressed the evolution of traditional sales and marketing forums into online sales, communications and account management during training sessions for companies expanding beyond traditional sales into eBusiness. Workshops include; SPIN 2.0, Coaching 2.0, Buyer Focused Marketing, Buyer Aligned Negotiations, Buyer Focused Prospecting.As a Master Trainer, I was responsible for conducting Train-The-Trainer's (T3) and certifying candidates.

Conducted workshops and participated in key global initiative for clients seeking to implement a consistent sales process, advance sales skills and strategy execution. • Deliver training for highly competitive multinational technology and social media companies.

Conducted sales training primarily in the banking and financial sector.

Delivered a variety of open enrollment and client specific on site professional development programs.• Participated in 3 speaker National Speaker Showcases speaking on the topics of Customer Service and Professional Image.

Developed interactive curriculum and taught core sales and sales management courses.

Complemented core staff in the development and delivery of worldwide training and continuing education platforms. executed orientation/training programs for 3K+ new hires, Foundational programs included leadership, productivity, performance, Total Quality Management, decision making and service excellence, as well as employee loyalty and retention. Facilitated sales, management and leadership classes globally.

Developed new business and maintained existing accounts.• Earned corporate distinctions for exceeding annual goals/objectives and consistently performing above personal best. Generated upwards of $3.8M in annual sales and won 10 major sales achievement awards. • Built relationships among major DC-corridor universities and colleges and grew revenues from key accounts 300%.• Cultivated a strategic relationship between Xerox and minority vendors to distribute Xerox proprietary products to the District of Columbia Government.• Leveraged a consultative sales approach to transform first-time sales into long-term contracts across the education, government, legal and business sectors. Captured the single largest sale in the region for 3 years and built a 10-year relationship with the District of Columbia.

Bs, Distributive Education

Certificate In Instructional Systems Development

Ba, The Business Of Fashion