Mylan Stevens Email & Phone Number

Baton Rouge, La, Us

Engage directly with customers to ensure that all aspects of computer systems are operating efficiently, including installations and upgrades.Assess and manage network security programs and identify best fit for the customer needs.Day to day helpdesk tickets, ranging from PC issues to working with vendors on supporting application for the customer.Performing analysis and collecting data to establish the potential for improvements with the communication networks as well as the server environment.

- Take ownership of user problems and be proactive when dealing with user issues.- Assist in the installation, maintenance, monitoring, and administration of the hardware and software components of system support.- Resolve and complete user requests as well as coordinate and assist other OTS teams and third-party vendors- Engage with business leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value - Fluent in the ticketing software Ivanti.

- Helped fix technical issues and troubleshoot for customers- Efficient in dealing with technology and ability to multitask - First line of contact and quickly decipher issues - Helped breakdown software and establish creative ideas

- Assisted with sponsorships and financial information - Event management & head of inventory - Assorted packages and create spreadsheets for various items

Baton Rouge, Louisiana Area

- Managed and led my peers regarding information inside the facility- Direct communication with pro staff and toured potential patrons around the facility- Gained general knowledge of every department inside the building

Baton Rouge, Louisiana Area

- Assisted and helped with day to day operations of patrons that visit facility- Handled equipment while operating memberships and guest passes

Education record

Diploma

Activities and Societies: Basketball, Football, Track,