Myleen Cristobal Email & Phone Number

Chicago, Illinois, Us

Project Management:· Provide support on diversified projects (Infrastructure, Energy, Refresh, & Labs) with a strong focus inthe Elevator Modernization and EV Charger programso Achieved a 100% success rate in KPI Project Performance goals:▪ 30-day project closeout requirements▪ Change Management: change requests processed within 3 weeks of change identificationFinancial Management:· Act as Financial Manager overseeing budget maintenance, commitments, and actual expenditureso Conduct monthly meetings with PM reviewing forecast vs. actuals data▪ Contributed to the team’s performance of +/- 10% forecast (beginning of quarter) vs. actuals(end of quarter) for Q2 &Q3 2024.o Provided financial reconciliation tied to 3 buildings to align with Google’s new WBS structure forproper depreciation recordingProject Controls:· Define role responsibilities and project explanations essential to the development of the Google ProjectOverview Report (GPOR)- assesses the data health of the project portfolio, encompassing financials,risk management, schedule management, and forecasting.Learning & Development:· Played a pivotal role in the transition from C&W to JLL transition:o Developed 37 Standard Operating Procedures (SOPs) and financial workflows tailored to Googleprotocolso Analyzed and interpreted cost codes from Procore (C&W) to Oracle Spend (JLL), facilitatingunderstanding of financial allocations across systems.o Revamped the Schedule of Values template aligning with Google’s Work Breakdown Structure(WBS) implemented in Q1 2024.o Developed the onboarding checklist, facilitating smoother integration for new Project Managementemployees.o Curate training agendas for the Weekly Learning Series tailored to Google priority requests (areasidentified as needing improvement, updated processes, etc.)▪ Improved financial integrity reporting by 30% in Q3 2024o Promote vendor diversification: coordinate meetings between new vendors and the projectmanagement team

Chicago, Il, Us

Project Management:· Supported 18 Project Managers on 42 projects.· Assisted in Contract Management by reviewing and editing Task Orders and Change OrdersFinancial Management:· Responsible for financial transactions (submitting funding requests, creating Purchase Orders, invoiceentry, and closeout reconciliation)SOP Development:· Collaborated and developed eighteen (18) Standard Operating Procedures (SOPs) related to Procoreand various Operations processes.o Conducted quarterly audits on SOPs· Implemented and presented the Procore Closeout Checklisto Incorporated the ten (10) specific KPI closeout items within the checklist.Cross-Function Collaboration:· Worked Closely with Business Intelligence & Technology (BIT)o Created scripting to measure the Project Management’s performance of the KPI quarterly goals.o Developed the Risk Register and Mitigation templateo Provided various adhoc Procore financial reports needed to migrate into JLL financial systems.· Identified and communicated discrepancies found in Task and Change Orders (Contract Management)as a Lessons Learned training for Procurement Teamo Effort led to the team achieving a 100% KPI Contract Audit performance for Q3 2022.Audit:· Worked Closely with Business Intelligence & Technology (BIT)· Conducted a Clarizen/Procore audit of 800+ project entries to correct discrepancies of stakeholderswithin the two systems.

Irvine, Ca, Us

Property Management:· Provided property management support for the one-million-square-foot, mixed-use development ofDowntown Sunnyvale Cityline (20 million in public improvements)o Acted as Project Manager for projects ranging from $5,000 to $80,000· Acted as a daily point of contact and coordinate property personnel such as day porter, security,Engineering, and tenants· Prepared services contracts, purchase orders, and amendments for all necessary renovation/maintenance projects.o Renegotiated Utility Service Contracts resulting in a $5,000 cost savings· Conducted weekly property inspections and worked with the Engineering team and vendors to providenecessary repairs.Financial Management:· Responsible for vendor invoicing and coding to Yardi and Nexxus Accounting systems.· Reviewed monthly edit reports for proper billing prior to sending rental statements to tenantso Followed up on any late rent payments· Assisted in 2021 Budget preparationo Followed up with tenants on rent payment status

Windsor, Berkshire, Gb

Revenue Management:· Acted as an Interim Revenue Manager in the absence of the Director of Revenue Manager for 5 months.· Oversaw the revenue management of 556 room Intercontinental San Francisco and 304 Crowne PlazaSan Jose Silicon Valley hotels.· Developed pricing strategies, including building rates for rooms & packages and determine discountsand specialty rates· Evaluated group booking requests to ensure that the hotels are not displacing higher yielding revenue· Presented on Weekly star meeting.o Meeting to discuss previous week’s hotel performance vs. the compset in occupancy, rates, RevPARand lessons learned.

San Francisco, California, Us

Revenue Management:· Supported the Cluster Director of Revenue responsible for four properties: Hilton Santa Clara, HiltonSan Francisco, Sheraton Orlando, and Sheraton Albuquerque.· Updated, processed, generated, and distributed daily, weekly, monthly Revenue Management Reports(Group Pick Up, Booking Pace, Month-End Financials, Market Comparison, Displacement, HistoricalTrends, and No-Show Analysis & Forecasts).· Provided assistance in Revenue and Sales administrative tasks for Hilton Waikiki· Analyzed and presented accurate picture of trends, demands, and marked conditions during WeeklyStar meeting.EDUCATION

-Analyzed existing procedures & arrival patterns 7 days out to identify weaknesses & implement daily strategy-Monitored and controlled room inventory levels to effectively maximize RevParDesigned custom applications with ZohoCreator- to improve workflow between Rooms departments-Designated Airline Strategist- flight pattern interpretation & process execution-Oversaw cancellation queue- charged & reported major occupancy slips to Revenue Management-Facilitated the 2016 launch of Mobile App Check-in. -Spearheaded execution of preliminary projects leading to 2018 Hotel Renovation; communicated project specifics & department delegations to all parties involved

-Pioneered the Guest Experience process- gathered recipient database & maintained email correspondence (1000+)-Tracked all incidents in SharePoint database system-identify hotel areas weaknesses & coordinate prevention strategy-Escalated unresolved guest issues to various department leaders for immediate resolution-Invented the Guest Care Bible-used to facilitate training

-Monitored and executed all special billing arrangements for groups to ensure postings were aligned with contract.-Reconciled multiple accounts with a 10% less variance rateInitiated collection efforts to reduce DCSO (Days Credit Sales Outstanding) to 11 days within a week.-Provided clear and concise invoices for multiple corporations and major sporting teams with revenues exceeding $500,000Authored a "How to Filter Accounting Calls" guideline to screen calls and submit Accounting email requests-Managed Arrival program. Increased arrival experience to 85%-Handled heavy phone volume -Executed group pre-reg/key groups seamlessly.

Associate Of Arts - Aa, Business Administration, Accounting

Revenue Management