Mylene Alvarez Email & Phone Number

Dubai, Ae

Accurately enter and maintain records, databases, and files. Maintain daily updates on the client tracking system.Verify that all staff documents and files are up-to-date and compliant with their respective validity periodsAct as a primary point of contact for internal and external regarding onboarding staff for COP28 (Re: work permit and accreditation process)Assist in maintaining project documentation, including schedules, budgets, and progress reports.Facilitate communication between team members and ensure all parties are informed of project updates.Assist in resource allocation and ensure that team members have the necessary tools and information to complete their tasks.

Dubai

Manage inventories as well as pricing records and purchase.Set-up account for new supplier and update profile including qualification, product’s ranges and delivery time.Review, compare, analyze and approve purchase products and services.

Dubai

• Receives customer’s request by telephone, mail and other forms of social media.• Responding politely to customers’ inquiries/complaints and make sure that any problems have been resolved• Analyzes transactions, correct records and adjust errors.• Coordinates with supervisor in handling important client complaints.• Refers unresolved customer grievances to designated department for further investigation

Dubai, United Arab Emirates

POSITION: ARTIST LIAISON EVENTS/ARTISTS: Louis Tomlinson| George Ezra| The Script| DJ Sigala | Martin GarrixRESPONSIBILITIES: Developing a positive relationship with the artist and crew hired for the event and providing support on their needs from arrival, show day up to departure. Keep artists informed/remind of the event schedule and take care of irregularities that may occur due to unforeseen circumstances. Facilitating their stay at the venue and event by managing local transport, scheduling their travel throughout the event and ensuring hospitality, contracts and accommodation.POSITION: TICKETING SUPERVISOR | Project Coordinator (Platinumist, LinkVIVA)EVENTS|VENUE: Rugby 7's, Dubai Duty-Free World Tennis, Mother of the Nation, World Padel Tournament RESPONSIBILITIES: Oversee the implementation and management of ticketing systems, ensuring they are up-to-date and functioning smoothlyTrain and supervise ticketing staff to ensure excellent customer service.Monitor staff performance and provide constructive feedback.Address customer inquiries and concerns related to ticketing.Implement best practices to enhance the overall customer experience.In charge of the daily cash sales and report. Perform other duties and assist with special tasks as assigned by the event organizers.Generate regular reports on ticket sales, attendance, and other relevant metrics.Analyze data to identify trends and make data-driven recommendations for improvement.

 Perform receptionist functions and provide the office support services• Answers all incoming calls and handle caller’s inquiries whenever possible• Re-direct calls as appropriate and take adequate messages when required• Greet, assist and/or direct visitors or passengers• Maintain the electronic filing system and update the telephone directory• Assist in the planning and preparations of meetings, conferences and conference telephone calls• Respond to all answerable possible inquiries.• Provide word-processing and secretarial support. Support the Admin Officer and other staff• In-charge of making LPO’s and other duties in the absence of the administrative officer.• Support the holiday staff to create a Powerpoint presentation for group packages • Assist in making the medical/travel insurance and hotel bookings and check flight availability for walk-in passengers if holidays staff are not available

RESPONSIBILITIESGreet and assist visitors in a professional and friendly manner.Handling incoming calls and correspondence.Maintain a clean and organized office environment.Manage the office files - schedules of classes, staff records, CDVs etc. Make travel arrangements for music teachers and managers, including booking flights, accommodations, and transportation.Monitors the use of supplies and equipment.Assist in tracking and reconciling expenses.

Ab Masscommunication, Radio And Television Broadcasting Technology/Technician

Activities and Societies: Dramatic Guild Member

Iata Foundation For Travel And Tourism, Diploma/Certificate