Mylene Arpellida Email & Phone Number

Manila

• Identifying and verifying the customer’s identity using reliable, independent source documents, data or information for the onboarding process;• Ensure all customer due diligence (CDD) documents are reviewed and aligned with internal policies and regulatory requirements for corporate clients from the EEA, United Kingdom and USA;• Verify board of directors and ownership structure of companies. Undertake research and financial crime risk assessment, via internal and external sources. Detect and report suspicious activity;• Understanding the purpose of the account and the intended nature of the business relationship;• Analyze alerts generated by the monitoring system, identifying potentially suspicious activities and investigating them thoroughly;• Responding to customer queries in a timely accurate way, via email or chat;• Responsible for the KYC and KYB of the user.

• Understand client policies and guidelines• Review user reports and apply policies as per client guidelines• Achieve target efficiency, productivity and consistency targets• Identify improvement opportunities in work flow and suggest solutions• Ensure that information security practices and standards are observed

• Encoding of billing documents• Resolving and researching discrepancies between payments and customer invoice• Handle billing inquiries from the brokerage• Prepare Summary Report• Perform other related duties as required

National Capital Region, Philippines

• Collecting and verifying timesheets• Entering employee information and payroll data into the system• Maintaining and updating payroll records• Provide payroll information and answer inquiries and clarifications of the employee