Mylene Arpellida Email & Phone Number

Manila

• Identifying and verifying the customer’s identity using reliable, independent source documents, data or information for the onboarding process;
• Ensure all customer due diligence (CDD) documents are reviewed and aligned with internal policies and regulatory requirements for corporate clients from the EEA, United Kingdom and USA;
• Verify board of directors and ownership structure of companies. Undertake research and financial crime risk assessment, via internal and external sources. Detect and report suspicious activity;
• Understanding the purpose of the account and the intended nature of the business relationship;
• Analyze alerts generated by the monitoring system, identifying potentially suspicious activities and investigating them thoroughly;
• Responding to customer queries in a timely accurate way, via email or chat;

• Understand client policies and guidelines
• Review user reports and apply policies as per client guidelines
• Achieve target efficiency, productivity and consistency targets
• Identify improvement opportunities in work flow and suggest solutions
• Ensure that information security practices and standards are observed

• Encoding of billing documents
• Resolving and researching discrepancies between payments and customer invoice
• Handle billing inquiries from the brokerage
• Prepare Summary Report
• Perform other related duties as required

National Capital Region, Philippines

• Collecting and verifying timesheets
• Entering employee information and payroll data into the system
• Maintaining and updating payroll records
• Provide payroll information and answer inquiries and clarifications of the employee