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Mylène Lambert Email & Phone Number
Manager - Product Design
at
Amilia
1 work email found
@amilia.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Mylène Lambert? Overview
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Quick answer
Mylène Lambert is listed as Manager - Product Design at Amilia, a with 179 employees, based in Canada. AeroLeads shows a work email signal at amilia.com and a matched LinkedIn profile for Mylène Lambert.
Mylène Lambert previously worked as Team Lead - Product Design at Amilia and UX Designer at Amilia. Mylène Lambert holds Post Graduate Diploma, Ecommerce With Product Design Specialisation from Hec Montréal.
Company email context
Email format at Amilia
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mlambert@amilia.com
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AeroLeads found 1 current-domain work email signal for Mylène Lambert. Compare company email patterns before reaching out.
Profile bio
About Mylène Lambert
I'm a strong believer that design research and strategy have the power to radically change our daily relationship with any tools or machines. With the technological revolution now well established in most industries, I am pleased to help companies get the most out of a frictionless, accessible and pleasant User Experience. By putting humans at the heart of design, I manage to generate interactions that are beneficial for both businesses and users.Main fields of interest: Human Centred Design, Design Thinking, Design Research and Strategy, User Experience
Listed skills include Gestion De Projet, Assurance, Formation, Management, and 11 others.
Current workplace
Mylène Lambert's current company
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Amilia
9 roles
Mylène Lambert work experience
A career timeline built from the work history available for this profile.
Team Lead - Product Design
Current
Feb 2022 - Present
Ux Designer
Nov 2019 - Feb 2022
Senior Consultant - Customer And Applied Design
Key responsibilitiesAs a Senior Consultant, I have the opportunity to lead and participate to UX design/research projects mostly in the financial services industry, following the steps of a classic Design Thinking approach:- Empathize: Develop a deep understanding of the challenge- Define: Clearly articulate the problem to solve - Ideate: Brainstorm potential solutions- Prototype: Choose one solution and design a prototype - Test: Engage in short cycle testing process to refine and improve the solution Ask me about: Customer Journeys, Personas, UX Design, UX Research, Prototyping, Testing.
May 2018 - Nov 2019
Manager - Sales And Customer Service
Key responsibilities- Participate and lead local and national Customer Experience projects with the objective of enhancing moments of delight as well as diminishing pain points.- Create a supportive, collaborative, engaging and fun working environment through several initiatives in order to create a great Employee Experience.- Supervise, support and coach 10 team leaders and manage the overall workforce of 115 insurance agents towards our business goals.
Oct 2013 - Oct 2016
Team Lead - Customer Experience
Key responsibilities- Manage a team of 10 quality insurance agents whose responsibilities were to provide call auditing - Establish key moments of interaction within the Customer Journey and determine pain points as well as moments of delight- Analyze insights, brainstorm solutions and develop key recommendations to Senior Leadership in order to improve the overall Customer Journey- Develop training programs to implement those recommendations and guide quality insurance agents with training delivery to the workforce.
Mar 2013 - Oct 2013
Team Lead - Web Customer Service
Key responsibilities- Manage a team of 10 web insurance agents whose responsibilities were to provide customer service through our online channel such as chat and email- Establish key moments of interaction within the Customer Journey and determine pain points as well as moments of delight. Identify any disconnect with our traditional ways of working such as contacts over the phone or in person - Recommend to Senior Leadership new process improvements and communication scripts to ensure alignment between the digital and traditional Customer Experience. Implement those recommendations accros the call center.
Jul 2012 - Mar 2013
Team Lead - Sales And Customer Service
Key responsibilities- Supervise, support and coach a team of 10 insurance agents towards business goals such as sales targets and Customer Experience service levels - Recommend to Senior Leadership new process improvements and communication scripts to improve Customer Experience and process flow
May 2008 - Jul 2012
Insurance Agent (Part Time)
Respond to customer's and prospect's requests over the phone or in person in order to modify their existing insurance contract, or quote and sell a new insurance policy
May 2004 - May 2008
Team & coworkers
Colleagues at Amilia
Other employees you can reach at amilia.com. View company contacts for 179 employees →
RP
Ronald Pierre
Colleague at AmiliaCanada
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WL
Walter Lyng
Colleague at AmiliaMontreal, Quebec, Canada
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AV
Allison Viglione Adamidis
Colleague at AmiliaMontreal, Quebec, Canada
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KH
Karina H.
Colleague at AmiliaGreater Montreal Metropolitan Area, Canada
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EL
Eugénie Landry
Colleague at AmiliaSaint-Thomas, Quebec, Canada
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EG
Emma Gordon
Colleague at AmiliaMontreal, Quebec, Canada
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NV
Nicolas Venditti
Colleague at AmiliaCanada
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NF
Nicholas Furlano
Colleague at AmiliaGreater Montreal Metropolitan Area, Canada
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NF
Nicolas Fortin
Colleague at AmiliaGreater Montreal Metropolitan Area, Canada
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CF
Cinthia Ferreira
Colleague at AmiliaSão Paulo, Brazil
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Ronald Pierre
Colleague at AmiliaCanada
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WL
Walter Lyng
Colleague at AmiliaMontreal, Quebec, Canada
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AV
Allison Viglione Adamidis
Colleague at AmiliaMontreal, Quebec, Canada
View →
KH
Karina H.
Colleague at AmiliaGreater Montreal Metropolitan Area, Canada
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EL
Eugénie Landry
Colleague at AmiliaSaint-Thomas, Quebec, Canada
View →
EG
Emma Gordon
Colleague at AmiliaMontreal, Quebec, Canada
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NV
Nicolas Venditti
Colleague at AmiliaCanada
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NF
Nicholas Furlano
Colleague at AmiliaGreater Montreal Metropolitan Area, Canada
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NF
Nicolas Fortin
Colleague at AmiliaGreater Montreal Metropolitan Area, Canada
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CF
Cinthia Ferreira
Colleague at AmiliaSão Paulo, Brazil
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3 education records
Mylène Lambert education
Post Graduate Diploma, Ecommerce With Product Design Specialisation
Mba (Master Of Business Administration), Marketing
Bachelor Degree, Finance And Accounting
FAQ
Frequently asked questions about Mylène Lambert
Quick answers generated from the profile data available on this page.
What company does Mylène Lambert work for?
Mylène Lambert works for Amilia.
What is Mylène Lambert's role at Amilia?
Mylène Lambert is listed as Manager - Product Design at Amilia.
What is Mylène Lambert's email address?
AeroLeads has found 1 work email signal at @amilia.com for Mylène Lambert at Amilia.
Where is Mylène Lambert based?
Mylène Lambert is based in Canada while working with Amilia.
What companies has Mylène Lambert worked for?
Mylène Lambert has worked for Amilia, Deloitte Digital, and Belairdirect.
Who are Mylène Lambert's colleagues at Amilia?
Mylène Lambert's colleagues at Amilia include Ronald Pierre, Walter Lyng, Allison Viglione Adamidis, Karina H., and Eugénie Landry.
How can I contact Mylène Lambert?
You can use AeroLeads to view verified contact signals for Mylène Lambert at Amilia, including work email, phone, and LinkedIn data when available.
What schools did Mylène Lambert attend?
Mylène Lambert holds Post Graduate Diploma, Ecommerce With Product Design Specialisation from Hec Montréal.
What skills is Mylène Lambert known for?
Mylène Lambert is listed with skills including Gestion De Projet, Assurance, Formation, Management, Coaching, Manage Client Relationships, Communication Marketing, and Microsoft Office.
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