- Implemented ERP system into the business which was previously standalone POS, inventory and finance.- Implemented Business Intelligence tools into the business for real reporting across all business units- Implemented accounts automation which has increased invoice lag time by 60% and increased efficiency across inventory and accounts payable.- Oversee the operational functions of the business including KPI tracking, policies and procedures, training and recruitment- Develop procurement strategies that leverage scale as business grows- Work with the marketing team to deliver strong brand positioning in the marketplace- Engage the web and customer service team to deliver great customer experience across physical and digital store network. This included managing social, direct, catalogue and PR marketing.- Deployed new SaaS website that reduced total CODB and increased sales by 75% in first 6 months of go live.

Managed the allocation team with focus on in stock and on time fulfillment across the store network.Developed scalable planning systems to allow for the rapid growth in the business.Developed tracking tools for direct imports that allowed business to scale from 10% to 40%. Managed catalogue, print, social and in store POS including winning catalogue of the year in 2016 with partners Emedia and IPMG.

Differentiated the offer versus the market with a focus on quality and familyLeveraged the strength of licensed partners to growth margin and sales in Childrens BooksManaged the transition to online retail within a complicated and cumbersome framework

Managed the Doll, plush and Impulse categories, growing the portfolio by $20M. Worked with local and international partners to develop and deliver 3 private label brands Took the business to market leader in key doll brands with market share on leader brands over 40%Increased direct imports delivering better margins to the business

Planned the Boys Toys Portfolio which grew at 20%+ for 3 consecutive yearsPlanner of the Year award in 2004 for Sales GrowthPlanner of the Year award in 2005 for Sales and Income growthManaged a category to deliver sustained sales and income growth through tighter controls on in stocks and vendor placements and better forecasting on long lead categories to ensure instocks.Worked closely with internal and external partners to maximise on trend products.