Weekly Service Manager
Current• Aid in the development, implementation, training, and operations of Service Titan service and construction project management software.• Receive emergency line calls and dispatch technicians or handle personally.• Schedule 550+ services each week across 16+ technicians.• Review sites to ensure platinum quality service for our high-end clients.• Possess extensive knowledge of GTA and surrounding areas.• Consult with the Sales, Design, and Project Management departments to improve builds, access, equipment location, and layout for ease of service and maintenance.• Act as a construction liaison to transition new builds to the Client Care Department.• Sell, install, maintain, and repair all Gib-San G3 premium equipment related to pool/spa/water feature operation.• Coordinate subcontractors for gas, electrical, and leak detection.• Update training modules and develop new training protocol and procedures.• Conduct in-office and in-field training sessions for weekly service and repair technicians.• Create and film training videos ranging from new technicians to advanced repairs.• Conduct cost-benefit analyses and ROI calculations to determine project feasibility.• Conduct project post-mortems to identify areas for improvement; make recommendations based on findings, develop and implement new policies and procedures based on prevention and correction risk analysis.• Build and ensure accuracy of Basic Care and Total Care Maintenance agreements.• Inspect and outfit service vehicles with necessary equipment.• Conduct audits, site inspections, procedure reviews, and interviews related to maintaining ISO standards 9001, 45001, 14001, and 27001.
