Managing a book of clients focused on Hospitality, Gaming, and Food and BeverageAssess/evaluate client needs through weekly calls and daily email correspondenceEnsure client satisfaction through follow-up, responsiveness, and thorough communicationPartner with the client to understand their business roadmap and strategy to best apply our solutions for their successResponsible for managing client expectations across all aspects of the relationship and overall client life cycleAbility to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to addressAbility to manage multiple clients and projects/tasks simultaneouslyAbility to command a group of individuals in a room quickly and be assertive in a public environmentStrong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)Ability to upsell and cross-sellAbility to work in an entrepreneurial environment in a team and individuallyResponsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutionsMaintain and present Quarterly Business Reviews for operational and roadmap recognition and collaboration

Analyzing product performance and redesigning as requiredDesigning, developing and managing activities from product definition & planning to production and releaseDeveloping the product strategy and roadmapManaging prioritization and trade-offs between customer experience, business impact, performance, and post-launch supportWorking cross-functionally with design and technology teams to ensure timely and quality release of product/enhancements·Manage budgets in excess of 1 million dollars to bring major systems out of PCI scope. ROI realized upon-completion of the LMS upgrade and tokenization. Removal of current fines upon completion and PCI questionnaire scope reduction, cost savings of team member and vendor time. ·Collaborate with business owners to find alternatives and solutions to business challenges and changes. ·Look for system solutions both internal or external 3rd party vendor solutions. They can be leveraged to meet business requirements with the business. ·Engage with the business and have effectively built a solid relationship to keep both business objectives and IT objectives in line to meet everyone’s goals. ·With the business, identify, understand, negotiate and document business requirements with various groups. ·Facilitate the IT planning and estimating phase of a project request. Manage the delivery of business cases, scope and requirements documents, use-case documentation, test plans, schedule, budget, and rollout communications. Also manage bug tracking to UAT and rollout·Develop methods, techniques, architectures and standards for obtaining solutions. ·Scope, Schedule and Budget management.