Myles E. Email & Phone Number

Desktop Support Specialist responsible for second level support to Service Desk and Internal Revera staff.• Provided End User Support• Laptop / Desktop Setup & Support • Hardware/Software Audits• SCCM Workstation Patching• Maintain Hardware Asset Register• Hardware/Software Procurement

Auckland, New Zealand

Service Desk Analyst responsibilities is to provide second level support for Service Desk Agents and assist with internal business operations.• Provide level 1 and 2 technical support to all IT users • Create user accounts within Microsoft Active Directory and Exchange Server• Create Lync (Skype for Business) user accounts• Setup laptops for internal users• Software installations and support• Provide support for VMware Horizon Client users• Provide administration support for internal phone system• Administration of SSL Certificates and domain names (internal and customers)• Manage 2Factor Authentication system

Auckland, New Zealand

Service Desk Agent primary responsibilities was first point of contact for all incidents and requests submitted to the service desk• Provide technical support to all IT users • Ensured that support calls are logged and handled effectively and efficiently• Use remote control software tools to provide fault diagnosis and resolution• Create and configure user settings within Microsoft Active Directory and Exchange Server• Identifying and escalating priority incidents or customer complaints• Communicate complex IT issues to non-technical clients• Create service desk documentation

Auckland, New Zealand

Operational Support Designer (Business Support and Process Analyst / Technical Support) role is responsible for ensuring effective use of Spark resources by managing the transition of project deliverables into production environment.• Requirements gathering• Authored technical documentation• Business process improvements• Information management • Developed and maintained Vendor and Stakeholder relationships• Managed approval process ensuring compliance to governance standards• Effective written and oral communication• Assessed operational issues and managed resolutions• Asset Management• Facilitation of meetings• Technical COE Laptop and User Support• Health and Safety Coordinator

Auckland, New Zealand

• Change process improvement documentation• Created and managed IT changes• Asset management of IT Operations hardware

Auckland, New Zealand

• Configured and implemented Cisco and Checkpoint Firewall policies• Alarm and Alert notification monitoring• Active Directory and Exchange service requests• Change Management (Move, Add, Changes)• Updated internal knowledge management system

Auckland

• Customer IT administration via phone, remote IT support and onsite visits• Management of customer IT Infrastructure • Analysed customer's networks/systems and provided reports with recommendations• Maintained Vendor relationships for support, including supply of hardware and software• Maintained customer backup systems and conducted regular restore simulations

Auckland, New Zealand

• Primary point of contact for all IT related issues• Maintained Windows pre-installation environment and script updates• Designed and implemented IT standards and polices for ISO 9002 standards• Supported SCSI and RAID technology both internally and to Compucon dealers• Built desktop and servers to ISO standards

Diploma In Information Systems And Technology For Business

Papers completed include: - Introduction to Information Systems & Technology - Information Technology - Business Management - Electronic.

Certificate In Computer Systems Administrator

Cetificate In Operating Business Computers

Cetificate In Introductory Computing