Myles Heck Email & Phone Number

Chicago, Illinois, United States

· Fixed sub-optimal routing issues related to Spanning Tree, Etherchannel load balancing, and EIGRP· Recommended and completed projects to replace aging VoIP hosts and end-of-life wireless access points· UCCX HA, CUCM Service Upgrade, 1142AP replacement· Worked on Catalyst 9500 refresh· Designed network acquisition/integration of Robert Morris University Illinois into Roosevelt environment· Re-configured Fortigate firewalls and added IPSEC tunnels to RU datacenter· Configured and deployed Cisco Expressway for Jabber MRA to accommodate remote workers during COVID19· Completed full inventory of network equipment and created hardware lifecycle suggestions for management· Created Visio diagrams for greater team understanding of the network and faster troubleshooting· Replicated network design in virtual lab· Audited firewall ACL rules and NAT entries· Identified and removed security holes in firewall rules· Implemented a working NAC (802.1x) solution for wireless networks on campus· Standardized NTP across all network devices and configured useful logging/syslog settings· Established daily reporting for network hardware and traffic flows· Migrated IDFs to new location· Designed transition plan that required new subnets, configuration, hardware, etc.· Basic administration of Cisco Contact Center Express and application scripts associated with call centers· Was part of committee that chose new ResNet vendor for students that live on campus· Worked with ResNet vendor to provide network services needed for IPTV streaming on campus

Greater Chicago Area

· Learned and used Python to automate specific repetitive tasks· Diagrammed and documented security and building automation networks in Visio· Configured RANCID on CentOS server for automated configuration backup and comparison· Used Zero Touch Provisioning to automate configuration of Catalyst 3850 switch stacks· Replaced end-of-life Catalyst 3750s with Catalyst 3850 switches in 9 different IDFs· Administered Cisco Call Manager, Unity, Contact Center Express, and Emergency Responder

Chicago, Illinois

· Planned and completed network upgrades over the span of one year for 25+ corporate offices affecting over 1000 users total· Replaced network hardware, changed subnet of entire office, retired MPLS circuits, and connected branch offices to datacenter via OSPF and IPsec tunnels over the internet· Organized and led an ongoing enterprise data migration from SharePoint 2013, NAS devices, and file servers to Dropbox for Business · Coordinated with business leaders and office managers across the country to create a national file structure template as well as created a rollout schedule and documentation · Trained and supported IT personnel and end users in using Dropbox for Business· Mentored and assisted tier II/III employees in business functions and network issues· Administered Cisco Catalyst and Nexus switches· Configured and managed Juniper SRX and EX firewalls and switches, Juniper SSG firewalls, and Dell PowerConnect switches· Upgraded and secured the corporate wireless environment with segregated vlans and Ruckus R300 access points. APs were managed using Ruckus Flexmaster and Zone Director

Greater Chicago Area

· Planned IT projects for commercial property assignments· Involved office moves, renovations, ISP changes, network upgrades, Microsoft Lync VoIP deployments· Gave presentations and technical demos to train users in internally and externally developed applications· Subject matter expert for QNAP NAS devices which were main point of storage for over 30 corporate offices · Supported over 400 users locally and remotely in desktop and application issues· Assisted Senior Network Engineer in datacenter cage move and DNS migration to AWS Route 53· Administered basic tasks in Exchange Management Console and Active Directory · Password resets, account and group creation, mailbox delegation

Greater Chicago Area

· Answered calls on the Helpdesk and resolved issues remotely· Site surveyed new offices to bring them into the network· Configured Linksys RV042 routers and Engenius EAP9550 access points· Enrolled mobile devices in Airwatch MDM and supported all mobile issues

Bachelor Of Science (B.S.), Accounting

Associate Of Arts, General Studies