• As a member of the 2nd Regional Cyber Center's (2RCC) Network Team, responsible for the management of over 200 Wide Area Network (WAN) links connecting over 140 Department of Defense sites to the Defense Information Systems Agency• Successfully resolved over 400 user generated and Spectrum Networks tickets within metric of resolution, utilizing the Netscout InfiniStream Appliance, CA eHealth Network Monitoring Tools, IP Cache Flows, ensuring the maximum efficiency of the network… Show more • As a member of the 2nd Regional Cyber Center's (2RCC) Network Team, responsible for the management of over 200 Wide Area Network (WAN) links connecting over 140 Department of Defense sites to the Defense Information Systems Agency• Successfully resolved over 400 user generated and Spectrum Networks tickets within metric of resolution, utilizing the Netscout InfiniStream Appliance, CA eHealth Network Monitoring Tools, IP Cache Flows, ensuring the maximum efficiency of the network provided to the network users• Responsible for OS upgrades for over 30 devices managed by the 2RCC network team in the Top Layer Architecture (TLA) providing WAN capabilities. Devices included; Cisco 1800, 2800, and 3700 series Routers, Cisco 6500 and 7200 Layer 3 Switches, as well as Juniper Netscreen 5000• Provided optimum network connectivity using the Border Gateway Protocol, as well as the First Hop Routing Protocol HSRP.• Optimized Commercial and Intranet connectivity across the WAN for several sites by installing additional WAN circuits as well as ensuring proper load balancing by employing route maps and prefix-lists.• Managed GRE and IPSec Virtual Private Network Tunnels for 20 point-to-point links. Show less

• Trained seven Network Engineers across Regional Command East in Afghanistan on the Increment 1B Joint Network Node as the subject matter expert; increased understanding of networking led to reliability rating to be increased 12% as well as an improved resolution rating on trouble tickets at lower echelons• Responsible for the weekly, monthly, and as-needed security patches, updates, and software installation of 27 workstations with the use of Microsoft System Center Configuration… Show more • Trained seven Network Engineers across Regional Command East in Afghanistan on the Increment 1B Joint Network Node as the subject matter expert; increased understanding of networking led to reliability rating to be increased 12% as well as an improved resolution rating on trouble tickets at lower echelons• Responsible for the weekly, monthly, and as-needed security patches, updates, and software installation of 27 workstations with the use of Microsoft System Center Configuration Manger• Managed 6-person team responsible for Tier I and Tier II helpdesk issues to 100+ users on voice and data networks• Led team to receive, issue, baseline, and distribute 160+ pieces of automations equipment through Army lifecycle management system; fulfilled all tenant user requirements while maintaining unit's prescribed budget.• Led 8-person team executing Army system migration from Windows Vista to Windows 7 three weeks early; developed migration system used throughout Brigade, which preserved productivity and minimized down time.• Extended and administered three Cisco Call Manager Servers for over 400 telephony devices throughout four remote locations across three domains.• Led six-person team providing backbone communications support for 555-person, joint communication training exercise supporting over 5,000 customers using Cisco IOS, VLAN, OSPF, and TCP/IP technologies.• Directed extensive training regimen focused on preparing 6 entry level Soldiers on operation of the Joint Nodal Network, consisting of 3 transmission sources and 3 network backbones with extension possibility over 10,000+.• As the Helpdesk manager, led team to validate brand new equipment with minimal training in 14 days; enabled Soldiers operate their systems with minimal downtime resulting in a 95% reliability rating through the 45 day exercise. Show less