Relationship Associate for Private Banking looking after clients falling within the Central London and St Albans area. - Meeting client new account requirements through Informed Choice process- Handling and recording complaints- Management of KYC including templates- Client maintenance & ad-hoc relationship queries- Bereavement Process - Deceased case- Closing IPS cases- Lending referrals - New / Increased OD Limits > £25K- Private Banker Account Opening activity- Diary Management/liaison with Wealth Support Advisers- Client requests to raise capital (IPS)- Fulfilling and re-directing client calls to PBSC where appropriate- 90 day outbound contact calls

- The completion of informed choice meetings with clients for account opening and conversions to onboard them for the Private Banking service. - Managing and resolving clients complaints at first touch for the Private Banking department.

- General selling of inbound Lloyds / Halifax home insurance - Supporting line manager with coaching and identifying risk for the team- Managing client queries and questions - Providing note taking for recruitment - Support to customer services department - Cover for line manager during annual leave - Completing project work for identifying risk to the business

Whilst at Camp Towanda I was the golf specialist for the camp, so my daily routine was preparing and delivering activity’s to the children who ranged from ages 6 to 16. I normally carried out at least two activity periods a day and was normally in charge of up to 16 children at a time. I was also responsible for small trips away to the golf course. This really helped me improve my time management and organising skills through being required to plan lessons beforehand and make sure everything was set up in time for when the activity periods would begin. Camp Towanda also helped me to work on areas such as leadership, as I was left the responsibility of caring for and teaching a group of children on a daily basis. Another strong area that I built upon during my time spent at camp was my communication skills. These were developed on a day-to-day basis through working in a different country and environment, which often involved being surrounded by many different languages. Finally I was awarded staff member of the week by fellow staff. This was due to not only taking on my own responsibilities and golf sessions but also taking the time to help other team members with organization and preparation in their sessions when help was required.

Confidently approaching customers and delivering excellent service.Remaining focused and composed when faced with challenging customers.Operating efficiently within demanding and high pressure environments.Ensure the business is clean, tidy and well presented at all timesEnsure the up selling of relevant products

Responsible for planning and prioritising tasks based on importance. Required a flexible and committed attitude towards the position.

I started working at the swan in the summer of 2010 and worked intermittently whilst carrying on with my studies at university. Working back at the public house and hotel during Christmas, Easter holidays and the summer. My main duties were assisting at the bar and serving food to customers. It often meant working as part of a team and working together to help each other where help was needed. During the summer it could get quite busy and this meant working under pressure, serving several people at a time and trying to solve issues or problems quickly and effectively. As the Hotel was owned by Greene King, it meant keeping up high levels of good customer service and always trying to up sell and offer additional food and beverage. Normal duties, within quiet periods, were to prepare and maintain the stock levels at the bar for service and maintaining cleanliness and general upkeep. During the quite period of the day I would normally be left in charge of the bar and restaurant to serve customers and make bookings.

My main duties at Elsenham Golf and leisure club were making tee reservations, answering the phone and taking enquires. Depending on my shift pattern I was also responsible for the opening and closing of the club which included cashing up the end of day accounts. On occasion, I would show current and potential members round the club which provided me with the opportunity to up sell and develop my influencing skills. I regularly organised special promotional sales and was responsible for the stock management system. Having a broad range of responsibilities meant I had to be flexible and adapt to different situations when needed.

While working at WHSmiths I worked as a sales assistant in Stansted Airport. This meant working a variety of shifts and being very flexible. Having worked there over the summer periods meant that it was very busy at times and meant working under pressure and at a quick pace. As the shop was situated in the airport it meant communicating with a lot of different nationalities and giving directions and help when needed. It was also important to try and continuously up sell their products and work towards targets. After several months at WHSmiths I was often left in charge of the shop and new staff, assisting them when they needed help.