Gavin Myles Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Provided Level 2/3 Support for 500+ Users in a Windows, Linux and Mac environment
• Handled image creation and patching of existing Windows and Linux installations
• Managed Windows and Linux (RHEL, Ubuntu, Centos) enterprise Servers
• Responsible for sourcing network hardware and other hardware purchases
• Monitored and administered the local network, including administration of the VoIP, domain, license and file servers
• Leveraged PowerShell and other scripting languages to automate and optimize tasks

Toronto, Canada Area

• Provided IT Support for 500+ Users in a Windows environment
• Monitored and administered the local network, including administration of the domain, license and file servers
• Handled rebuilding, provisioning and imaging of desktops and laptops
• Responded to a high volume of queries through email/help-desk ticketing system and in-person (100-150 Tickets/Month)
• Provided remote support for 50+ Work from Home Users and Various Satellite offices across the globe

Toronto, Canada Area

• Independently managed the implementation and set up of 45+ retail store networks nationwide. Liaised remotely before implementation and traveled site to site to perform testing, setup, and provide training.
• Designed network layouts using Cisco Meraki Hardware for networks of 100+ users
• Replaced Point of Sale systems hardware and software.
• Independently design, configure and implement DVR Systems.
• Continue to provide support and guidance on hardware purchases and upgrades for clients.
• Provide remote network, server and technical support for numerous organizations.

Toronto, Canada Area

• Provided support to the software development servers and environments
• Provided support to production servers and environments
• Managed and Administered the WorldGaming Help desk, Providing IT Support for laptop and desktop users in the organization
• Provisioned Laptops, Desktops and relevant accounts for new and existing users of the organization
• Monitored and administered the local network, including administration of the domain and file servers
• Provided physical data center support for software development environments, including racking, cabling, labeling as well as remote hands and eyes

Alliston, ON

• Provided IT Support for 20 users
• Installed and configured security cameras and Point of Sale system.
• Handled Customer accounts and accounts receivable
• Key holder and Cash handling responsibilities
• Maintained computer systems in a harsh environment.

Borden, ON

• Assisted technicians installing hardware and software in a 100+ User Windows environment.
• Received, diagnosed and resolved incidents as per provided SOPs
• Maintained the condition and performance of all IT equipment. Replaced end-of-life hardware and configured new equipment
• Maintained the performance of existing software. Install and configure new software
• Installed, administered and maintained Windows XP/Windows 7 operating system and Office 2003/2010
• Document all incidents and SRs and actions pertaining to incidents and SRs in the provided ITSM tool as per provided SOPs