•Monitor sales and ensure timely recognition of various levels of achievement•Provide accurate and correct understanding and application of dōTERRA’s compensation plan•Handle exception requests and represent those requests when needed•Help members set goals and build a strategy for their team•Help with Rank Qualifications

The Business Advancement Team provides extensive information to future leaders who are currently ranked Consultant to Premier. They support and empower members by increasing interest in building a business with dōTERRA and helping them to better understand our policies and processes. Their education allows ranks Consultant through Premier to see that their success is possible.

•Identify opportunities to enhance internal processes which promote best practice and lead to overallperformance improvement and organisational efficiency.•Co-ordinate the activities of the Customer Service team; provide support and advice to teammembers.•Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide anexcellent service to customers.•Evaluate customer feedback and identify ways to maximise customer satisfaction.•Ensure that standard operating procedures are documented and maintained.•Produce written reports when required to do so.

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

• Facilitated the enrollment of Brazilian students into ESL program• Delivered examinations to determine the successful progress of students• Increased the impact of the Adult Education Program through the use of Facebook

• Evaluated and prepared food with excellent flavor, appearance, and temperature for students and staff.• Maintained equipment, storage, food preparation, and serving areas in a sanitary condition for the purpose of complying with current health standards.

•Ask Guest about shopping experience and suggest add-ons (e.g., batteries). Interacts with Guests of all ages.•Operates cash register and verifies purchase price. Identify and locate UPC codes on items, correctly scan codes, and obtain assistance for price checks when a price code is not readable or is missing.•Able to learn to perform all essential job functions at an acceptable level with minimal supervision within 3 weeks.