Phillip Daniel Email and Phone Number

• Welcome guests and verify information during check-in process• Follow up during the check-out process to ensure guest satisfaction with their stay• Create and alter reservations for guests as needed• Provide information about hotel services, facilities, amenities, and local attractions• Operate hotel switchboard and set wake up callsMaintain daily logs and checklists• Sell rooms to "walk in" customers• Explain hotel policies and operating procedures to guests• Listen, respond and resolve all guest complaints to their satisfaction• Keep the hotel lobby, front desk, and front office areas clean and in order at all times

•Assisted with Box Office duties for all Modlin Center events•Processed subscription sales, ticket sales, and group sales for activities hosted by the Modlin Center •Served as a first point of contact between patrons and the Modlin Center•Provided information to the university and community public about cultural events at the Modlin Center

• Met weekly with Latino students from the Richmond area• Familiarized students with complex reading and writing comprehension in the English language• Helped Latino students develop vocabulary and arguments for writing their summer research papers• Took part in monthly Saturday workshops with Latino students at the University of Richmond• Created assignments for Latino students focused on college readiness and language improvement

• Led a group of 22 new University of Richmond students through a three-day Orientation program • Guided incoming freshmen with their initial transition into campus life • Participated in training and team building activities with other orientation advisors • Facilitated group discussions based on content discussed in each orientation session

• Assisted the technical support staff with home office maintenance and administrative tasks• Partook in workplace and professional development sessions• Created end-of-summer presentations for managers detailing summer experiences in the workplace• Tuned in on weekly debrief meetings with the technical support team• Engaged in daily meetings with an internship mentor outlining workplace goals