Mynool Hossain Email & Phone Number

Dubai, AE

United Arab Emirates

~Revenue and market penetration of B2B/B2C sales of Etisalat, identifying new business opportunities & expanding market reach.~Plan & manage cross-functional teams and stakeholders to achieve sales targets, while mitigating risks and ensuring compliance with objectives.~Adapt to changes in sales scope and customer needs, providing timely solutions to boost.

United Arab Emirates

□ Market Analysis & Research: Conduct thorough analysis of global financial markets, focusing on currencies, economic indicators, geopolitical events, and trends. Provide expert insights for effective trading and investment strategies.□ Portfolio Management: Develop and oversee investment portfolios considering risk tolerance, financial goals, and market.

Dubai, United Arab Emirates

□ Define project scope, goals, and deliverables clearly.□ Develop comprehensive project plans, schedules, identify resource requirements, and create contingency plans.□ Manage project budgets, track expenses, and allocate resources efficiently.□ Monitor project progress regularly, update stakeholders promptly, and communicate project status effectively.□.

Bangladesh

 Led a divers teams of Customer Service, Digital Marketing, Registration, Accounts Receivables and Collections, and Logistics Led a divers teams of Customer Service, Digital Marketing, Registration, Accounts Receivables and Collections, and Logistics  Led inbound & outbound call centers to meet customer satisfaction, campaign management, tele-sales.

Bangladesh

 Designed end-to-end service strategy for B2B & B2C solutions (OTT, Self-Care Apps, IOT, CRM, MFS, eCommerce, Cloud & Data Center, S&D, HRM & ERP) Supervised global customer care operations, managing various teams (inbound/outbound contact centers, social media, tele sales, physical service points & field force services) of OTT and Digital TV.

• Orchestrated the formulation and execution of business strategies, plans, and procedures for first blockchain-based agro marketplace of Bangladesh.
• Directed overall operations, fostering relationships with partners, vendors, customers, and investors.
• Provided strategic leadership, charting a course for growth and profitability.
• Led expansion initiatives, encompassing fundraising, investments, acquisitions, and corporate alliances.
• Oversaw the development of a web portal… Show more
• Oversaw the development of a web portal, mobile app, and logistics support.

Dhaka, Bangladesh

• Headed teams responsible for majority of Opex budget & customer interactions in customer experience division
• Oversaw Airtel & Robi's customer experience strategy & service portfolio via partner governance
• Drove CEx improvements through customer-facing initiatives, innovations & digitization for NPS & CSAT score growth
• Led internal customer care ecosystem for issue escalation and resolution within SLA for maximum satisfaction
• Designed & maintained brand-appropriate CX… Show more
• Designed & maintained brand-appropriate CX strategy, revenue growth and customer retention

Dhaka, Bangladesh

• Manage strategy & Business KPIs of Financial, Customer experience, Complaint Management, Self-care, People & strategic projects management
• Lead the Contact Experience teams handles more than 80% of customer interactions of company, Service recovery team responsible for customer complaints, social media, email & LEA support & Solutions team manages IVR.
• Develop, track, review, & control AOP (Annual Operating Plan) &… Show more
• Develop, track, review, & control AOP (Annual Operating Plan) & budget of the vertical
• Launched country’s 1st virtual customer service center which won the ‘Asia Communication Award 2015’ under best customer service initiative category
• Topped in CSI (Customer Satisfaction Index) among mobile operators in Bangladesh for 3 quarters

• Strategic decision making to ensure excellence in Contact Center Management
• Excel & improve performance & efficiency of the contact center
• Implement Best Practices and global standards in contact center

• Monitor reasons of calls and take necessary initiatives to reduce customer pain points
• Lead the IVR team for self service penetration and increase customer convenience
• Tracking CSAT index and take measures to improve the same

-Monitoring overall contact center performance with standard quality -Decision making to ensure improved performance and meeting the business KPIs-Ensure and increase customer satisfaction through First Call Resolution (FCR)

• Deliver business KPIs & conduct training program of contact center agents and team leaders
• Ensuring appropriate forecasting and resource scheduling of contact center

Escalation of unresolved complaints to concerned teams and get solutions Monitoring and maintaining the IVR Systems Generate management reports & supervise the customer complaints management process

Lead a team of executives to answer all inbound callsSupervise network complaints from all customer touch pointsHandling escalated & sensitive customer complaints Look after call center agents to maintain standards

Provide customer service over phone, Answering customer queries, providing information, solving complaints of the customers, Inter departmental coordination to solve escalted issues

• Maintain liaison & communication among company, clients & prospects to promote products & services
• Sales planning & Market survey

B.B.M, Marketing & Management, 1St Class

H.S.C, Science, 1St Division

S.S.C, Science, 1St Division

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, 1St

Planning & Organizing

Education record