Driving awareness of AWS's vision about education to customers, and partners to accelerate Global Education across all Education market segments by Integrating outcome-based education initiatives with leading authorities to build and connect entry level tech talent to employers

Enabling governments, education systems, and collaborating organizations to deliver skills-based pathways to entry level tech jobs so that employers can meet hiring needs and drive their business forward. Working backwards from employer demand, Skills to Jobs helps to address the cloud skills gap by working with education and training providers, governments, and collaborating organizations to train individuals on cloud skills and fill open entry-level roles.

Accelerating AWS customers’ digital transformation by aligning them to the next generation cloud workforce certified through AWS education programs, academic and workforce development solutions.

Supporting AWS customers to build cloud-skills and capabilities through innovative enablement plans and learning programs

• Manage & Develop Services Business (Professional Services & Training Services) in the Region • Manage & Drive P&L for the Business Unit to Meet Revenue, GP & Operating Income Budget Numbers • Setting Strategic Goals & Objectives for Business Unit (Yearly & Quarterly) • Managed & Monitored Performance & Results of Team Members & Products/Line of Business • Achieved Results which are in Line with the Budgets • Created Tools & Systems to make Business Practices & Efficient as Possible • Managed Strategic Relations with The Vendors and key channel partnersAchievements - Achieved 150% of planned revenue with 130% Operating Income against planned budget- Increased the business development & sales capacity to 150% - Restructuring the technical team skill matrix based on technology solutions in deferment technologies and vendors- Awarded by VMWARE professional services as a subcontractor for PSO delivery for 2 years across META- Increased the CyberSecurity Products professional services delivery for 140% against planned budget

• Accountable for developing 5 years business improvement plan for the institute.• Accountable for Institute P&L, and cashflow management, as well as all institute financial reports to present it to the Board of Directors • Accountable for Ministry of Higher Education relationship and activities• Accountable for student retention through marketing activities • Accountable for implementing the IT strategy to words business objectives • Conducted regular review meetings with the middle management team, as well as conducted weekly reporting meeting with the institute chairman/board members to review the work progress. Achievements- Increased the institute profitability by increasing the accepted number of student 56% YoY reflecting the Institute revenue by 22% YoY and decreasing the cost 3%- Excellent cashflow management through implementation for new processes and automated systems for the students’ registration, scheduling and advising, which reflecting the students fee collection directly.- Increased the Institute ranking within Engineering Institutes Sector to be one of the top 4 institute within 52 institutes across Egypt. With Ministry evaluation of 83.1%- Decreased the faculty to student ratio to reach 1:46.3- Well positioning for the institute with in the targeted market “class C students”

• Managed the sales activities as well as the sales operations in the Gulf Countries,Identified and grasp new sales and business development opportunities and expanded the coverage of Global Knowledge presence and full product range.• Reviewed results of sales force productivity against set staff objectives, identified areas for improvement per individual for development, ensured the sales force used the appropriate sales techniques and methods.• Identified and closed business opportunities with the key technology vendors & regional account. Built and maintained a professional & strong business relationship with them.• Prepared the annual sales forecast and targets and ensured alignment with the company’s vision and strategies.• Responsible & managed 2 sales account managers managing across QATAR, OMAN, KUWAIT, BAHRAIN & IRAQ• Supported finance department in collection Achievements• Restructured the sales organization to meet the company objectives over the next 3 years plan• Implemented solid CRM system with pipeline management and accurate forecasting methodology • Achieved 122% against planned training business within the mentioned countries• Achieved 56% from Cisco Education market share within the mentioned countries• Established Global Knowledge Branch in Doha, Qatar

• Managed the sales activities as well as the sales operations in the Eastern Province,Identified and grasped new sales and business development opportunities. Expanded the coverage of Global Knowledge full product range & portfolio mix.• Reviewed results of sales force productivity against set staff objectives, identified areas for improvement per individual for development, ensuring the sales force used the appropriate sales techniques and methods.• Identified and closed new business opportunities with the main vendors, built and maintained a professional business relationship with them.• Prepare the annual sales forecast and targets and ensuring alignment with the company’s vision and strategies.• Responsible & managed 8 sales account managers managed the business sectors across the kingdom• Supported finance department in collection Achievements• Restructured the sales organization to meet the company objectives over the next 3 years plan• Implemented solid CRM system with pipeline management and accurate forecasting methodology • Doubled the technical Services business within the kingdom against plan• Achieved 89% from VMware Education market share• Increased the Citrix training business within the kingdom to 150% against plan

• Managed the sales activities as well as the sales operations in the Eastern Province,Identified and grasped new sales and business development opportunities. Expanded the coverage of Global Knowledge full product range & portfolio mix.• Reviewed results of sales force productivity against set staff objectives, identified areas for improvement per individual for development, ensuring the sales force used the appropriate sales techniques and methods.• Identified and closed new business opportunities with the main vendors, built and maintained a professional business relationship with them.• Prepare the annual sales forecast and targets and ensuring alignment with the company’s vision and strategies.• Responsible & managed 2 sales account managers managed the SMB across the Province Achievements• Gained Saudi Aramco as key account and doubled the customer revenue on yearly bases across 4 years • King Fahd University for Petroleum & Minerals selected Global Knowledge to implement its Infrastructure Migration Project. • Microsoft Arabia selected Global Knowledge as the IT training provider for ITCAN Microsoft Academy. • Royal Saudi Airforce Selected Global Knowledge to train 18 Communication Officers at Wokingham branch on Cisco professional level training tracks.• Jubail University College Selected Global Knowledge as a strategic partner to built the Microsoft IT Academy• University of Dammam Selected Global Knowledge as a key partner to design and implement Cisco’s Datacenter, Security, Unified Communications & Wireless technologies for one of the turn key IT projects within the University camps across the eastern province.

• Managed the sales activities for the strategic partnership with key accounts, Cisco & Microsoft across the region to build strategic initiatives for capacity building and workforce transformation\development for the fresh graduates and the new employed technicians\engineersAchievements• Cisco Selected Global Knowledge as the only Cisco Workforce Transformations Program Competency Partner in Egypt• Royal Saudi Airforce Selected Global Knowledge to train 150 Technician on Cisco Technology• Aramco (ENOD Department) Selected Global Knowledge as the IT training provider for a 2 years training contract • Established new Global knowledge branches in Dammam & Jeddah

• Provided customers with top-notch service and committed to first understanding client needs, then suggesting solutions that will help the clients achieve their IT Services goals. Eager to build long-term relationships with our clients• Acquired new business, along with gained incremental revenue from existing accounts.• Understood and anticipated how key decisions are made relative to our clients, while uncovered new business needs and grown those relationships and conducted regular meetings with the clients to maintain the relationship. • Prepared the annual sales forecast and targets and ensured alignment with the company’s vision and strategies.Achievements:• MCIT selected Synergy as the Microsoft Training and Deployment Partner for all managed projects under the Microsoft Enterprise agreement• MCIT Selected Synergy as one of the 8 Training providers for the Professional training Program (trained around 2000 fresh graduates over 3 years) included international examination and international exams through VUE & Prometric• MCIT selected Synergy as a training partner for the IT department Microsoft & Cisco training• MOF selected Synergy as the deployment and training partner for the Microsoft infrastructure upgrade project.• MSAD selected Synergy as the exclusive training partner for the Microsoft CRM project across the e-government project (trained around 100 employees across 4 government organizations)• Microsoft selected Synergy as one of the 5 key partners for delivering Academic Programs for MOE across Egypt, as well as the Microsoft Certification tracks for MOE IT staff• AMIDEAST selected Synergy as the IT training provider for the FGF scholarship for 2 years (BBSA Program)• Built a team of sales account mangers across the government sector

Managing the training projects across Egypt

Focal point and lead a team of 8 engineers for the internal IT support for 3 branches across 3 cities included internal infrastructure, classrooms equipment and preparations

• Distribution of specific food and beverage products for small retail stores Authorized Distributor for Juhayna, Coca-Cola, Pepsi and Vittor for Mineral Water (Baraka) Distributed other products for P&G, Unilever, Senorita Food Industries, Fine, and many others• Managed a team of 8 persons

Manage the the showroom and service center daily operations