Visited hospitals nationally to present pitch decks on standardized ordering, trained accounts on online portal and educated staff on assay and clinical validation. Ensured business continuity in territories lacking Field Sales Reps. Focused on order pull through and maintaining business relationships with accounts. Created and maintained PowerPoint pitch decks for Sales team.Created quarterly metrics based on our Return of Investment data.

Exact Sciences acquired Genomic HealthProvide troubleshooting assistance to all Field Sales teams through timely communication on customer orders, account statuses, and relevant problems. Participated in regional sales conference calls to provide process updates and user feedback.Requests were addressed in the appropriate manner - scripted responses, common sense or elevated to the appropriate department, such as medical affairs, legal, and operations management team.Responsible for managing multiple case timelines regarding customer issues with reimbursement and clinical criteria. Following up as needed to ensure customer issues are resolved in a timely manner meeting SOPs. Developed new strategies for case processing and providing detailed documentation. Provided new physician outreach calls to accounts and ordering physicians Complaint Handling Committee - Reviewed all documented complaints, investigate the source of the complaint, tracked trends and recommended corrective action.

Performed extensive user testing and helped launch a new phone system (ACD). Contributed in developing new processes, troubleshooting the ACD system and training teammates in usage and best practices.Assisted in launching the Master Data Management (MDM) project, which merge 8% of records. This streamlined the reimbursement process, specimen retrieval outreaches and reduced duplicate data. Assistance included building out the algorithm, performing extensive user testing to ensure validity and training teammates. Crossed trained as Customer Service Liaison to offer international support, including but not limited to logistic, customer inquiries, clinical experience and reimbursement support.On a daily bases answer and respond to incoming calls and emails. Document all calls in Salesforce according to Customer Service Policy and Procedures.Provide assistance and information on all aspects of product knowledge, sample accessioning processes and clinical information. Conveyed this knowledge to a wide audience-including physicians, patients and family members. Questions are handled in the appropriate manner and triaging to teammates as circumstances require. Attended User Feedback session to communicate system updates that would benefit CRS workflow and increase efficiency.

On a daily basis offer support to the operational lab staff with sample intake and accessioning while following all relevant SOPs. Log newly received samples into the Salesforce and accession in Starlims.Communicated with physicians and medical personnel to acquire missing information required to complete the accessioning process.Documented all phone calls and emails in Salesforce and performed the necessary follow up in a timely manner. Performed quality control checks to insure that the reports released are accurate and are reported within the required time frame.Provided training for colleagues in Geneva and new hires in Redwood City, California to standardized order intake to company policy.

Entered the company as an extractionist chemist, within a year became an PCB analyst.Analyzed soil and water chromatography for various Polychlorinated Biphenyl (PCB) contaminations.Performed maintenance and troubleshooting activities to ensure the Gas Chromatogram instruments are within calibration requirements, and available for use. Results generated are legally and technically defensible, while meeting NELAP-QSM standards.Performed data reduction as needed to insure accurate data, reporting results to the PPB.Responsible for making various calibration standards and surrogates.Worked with both 5890 HP and 3800 Varien Gas Chromatograph. Performed task in high stress, fast pace environment to meet client’s deadline.As an extractionist extracted Semivolatile Organic Compounds, Petroleum Hydrocarbons, and Pesticides.

Reviewed curriculum for the Green Energy Training Services (GETS) and made recommendations for GETS curriculum based on the Department of Energy National Renewable Energy Lab Job Task Analysis.Responsible for supplying office with well detailed notes taken during webinars.Assisted in official documentation by editing and reviewing.