Myra Cooper Email & Phone Number

Glen Burnie, Maryland, United States

• Oversaw procurement and implementation of online appointment booking platform.
• Initiated creation of plan to successfully recover $66,240 in financial losses.
• Assist with audit preparation, as well as medical credentialing and license renewal.
• Manage practice finances through handling healthcare budgets, drafting financial reports and statements for Providers, and streamlining medical billing procedures, including insurance benefits, and claims and payments.

Annapolis, Maryland, United States

• Managed day-to-day daily office operations and financial aspects of the practice and maximized patient satisfaction.
• Recovered 28% in claim losses, increased revenue by 34%, and reduced costs by 52% over the prior year.
• Increased patient retention by 42% and patient satisfaction by 23% within three months through increased efficiency in response to patient inquiries and complaints.
• Developed, wrote, and implemented new, detail-oriented staff policies, procedures, and employee manual that increased practice efficiency.
• Supervised and scheduled workers and managed daily office operations.
• Ensured accuracy and confidentiality of patient and medical information while adhering to OSHA and HIPPA policies and procedures.

Hanover, MD

• Implemented an approval process that decrease company lost by 20%.
• Processed 50+ invoices and 60+ expense reports weekly according to departmental policies and procedures.
• Processed all company multi-vendor consolidated invoices for Managed Services programs.
• Submitted vendor set up for US and non-US vendors while safely maintaining vendor confidential documents including W-9, W-8, and banking information.
• Resolved payment inquiries made by internal or external customers.
• Processed 15+ US and CAD weekly by obtaining all signatures and distributing checks accordingly.

Hanover, MD

• Audited approximately 200-250 expense reports weekly for proper approval, accuracy, and policy adherence.
• Made proper determination of expenses to appropriate earnings codes.
• Resolved and provided effective communication of expense discrepancies.
• Met weekly deadlines to achieve accurate and timely financial reporting.

Elkridge, MD

• Created and maintained office Standard Operating Procedures (SOPs), to achieve efficiency, quality output, and uniformity of performance across central and remote offices.
• Developed PowerPoint presentations for weekly and monthly reporting calls, team meetings, and office newsletters.
• Collected and analyzed data using Excel for reporting calls, team meetings, and office newsletters
• Coordinated logistics for meetings, trainings, and other events, including facilities and personnel scheduling and conference room set-up.
• Assisted Human Resources team with new hire onboarding and training.
• Processed expense reports for executive-level employees.

• Educated customers about products and services.
• Processed orders and returns.
• Resolved an average of 550 calls and online orders in any given month and consistently met performance goals in all areas (speed, volume).
• Prepared financial documents for accounts receivable and accounts payable analysis.
• Researched necessary information to resolve account and billing problems.
• Established knowledge of medical devices and equipment to inform customer of products.

• Performed accurate and efficient customer account transactions.
• Supervised Tellers and coordinated daily operations of the teller department.
• Verified accurate auditing of daily teller transactions for compliance with specific banking and federal regulations.
• Supported Teller Manager with administrative duties.
• Trained and supervised new hires on banking policies and procedures for the safety of employees and customers.

• Accurately performed financial transactions for customers while providing exceptional customer service.
• Successfully led key projects which resulted in increased sales by 10% over three-month period.
• Identified needs and recommended appropriate financial products to customer.
• Maintained accurate and detailed records of all transaction for compliance with specific banking and federal regulations.

• Accurately performed financial transactions for customers while providing exceptional customer service.
• Successfully led key projects which resulted in increased sales.
• Identified needs and recommended appropriate financial products to customer.
• Maintained accurate and detailed records of all transaction for compliance with specific banking and federal regulations.

• Supported the store manager in the daily operations.
• Supervised employees, work with customers and helped carry out directives of management.
• Prepared and submitted payroll biweekly to ensure timely and accurate pay checks.
• Designed merchandise to maintain visual aesthetic of the store.

Associate Of Arts (A.A.), Business Administration And Management, General

Diploma