I have over 20 years of experience in healthcare benefit, account and operational management. I focus on delivering high quality and cost-effective solutions. I foster success through collaborative and professional management and coaching. I am strongly experienced in relationship building. I have extensive experience in the following areas: Operations - Developed and implemented strategies to improve operation efficiency and effectiveness. Managed budgets, forecasted expenses, and optimized resources to achieve financial objectives. Leadership - Ability to motivate, guide, and inspire teams to achieve goals. Experience leading cross-functional teams to streamline processes, reduce costs, and improve overall efficiency. Project Management - Planned, executed, monitored and closed projects within the constraints of time, budget, scope, and quality. Effectively identified and communicated project issues and risks to stakeholders.Human Resources - Managed all areas of human resources including recruitment, retention, training, performance, and payroll. I have the ability to quickly establish trust with employees, mediate disputes, and motivate staff.