Highly skilled customer service representative with 10 years experience in multi-tasking, multi-cultural environments. Exceptional ability to investigate, evaluate, and resolve customer requests and complaints in prompt,calm, professional manner. Outstanding verbal and written communication skills: composition, grammar, editing, and form design. Solid knowledge of basic administrative and clerical procedures: filing, word processing, and telephone etiquette. Assisted 10-15 administrators, CEO's and staff members review existing policies, procedures, and programs to develop higher quality standard services for over 250-300 customer problems with 85-90% satisfaction.