Myra Hoover Email and Phone Number

• Supervises and directs the Visitor Centers by providing input into job status including hiring, firing, assignment of duties, promotions; reviews and approves employee timesheets and conducts annual staff evaluations; updates the Executive Director on personnel issues and concerns.• Makes the Visitor Centers a space for selling the destination focusing on décor, alignment of materials/brochures offered, displays, and focuses the right messages offered by staff; reports repair and/or replacement needs of interior, office equipment, furniture, computers, etc. to the executive director.• Assures that staff responds to all inquiries and requests for visitor information in a timely manner; and assists with market fulfillment as requested.• Oversees the guest registry drawing to reach current visitors chosen from the Visitor Centers guest register reporting that encourage return visits.• Oversees visitor feedback and complaints to ensure that responses are provided, and local partners are aware to allow for future improvement.• Stay up to date on visitor trends and federal regulations; maintains all aspects of Visitor Centers operating policies and guidelines.• Maintains and grows awareness through other visitor centers and the state’s nine Welcome Centers.• Plans and implements rewards and giveaway programs with input from the Leadership Team• Maintains relationships with partners by offering travel guide delivery service to the Seagrove Area Potters.• Represents the Visitor Centers through memberships and participation in various professional associations, as applicable to program of work.• Oversees all Visitor Centers activities, events, displays, staff and annual events.• Completes monthly reports, accident reports, emergency reports and any other reporting needed.• Responsible for training the Visitor Center staff in all aspects of customer service.

Randolph County I-73/74 Visitor Centers