Audit Designer - Created audit plans and test procedures based upon line of business requirements for servicing activities. Collections inbound/outbound calling audits (collections servicing, bankruptcy loans, cease & desist loans, litigation loans) plus other self-identified audit issues.

Performed risk assessments and quality control testing for bankruptcy, foreclosures, loss mitigation, MHA solicitations, interest-only modifications. Packaging and transmitting documents to MHA-C Treasury Group.

Performed HUD Quality Assurance reviews for customer inquiries, escrow, mortgage insurance premiums, paid-in-fulls, new loans delinquency servicing, and loss mitigation. Performed National Servicing Risk-Based Monitoring Plan reviews for customer service (qualified written requests, opt-out requests, etc), FACT Act, default reporting, investor services (account reconciliations, outgoing wires, check requests, etc), and general (loan-level suspense, cash custody, new loan boarding, etc).Identified findings, assessed risk-ranking and issued results summary. Required corrective action plans with line of business responses.

Coordinated document chase process, and tracked incoming documents from multiple co-issue companies. Developed monthly billing process and generated revenue for documents owed.

Partnered with co-issue company liaisons, custodians and vendors to resolve document exceptions. Coordinated file requests with Records Center for audits. Resolved Mortgage Electronic Registration System loan document exceptions and transfer issues.

Worked in various departments depending upon staffing shortages at peak cycles: Tax (researched and paid delinquent bills), Escrow Analysis (monitored reports, resolved exceptions), Collections (incoming calls, setup repayment plans), Customer Service (incoming calls, setup complaint resolution requests ), Adjustable Rate Mortgages (performed audits), New Loans (setup loans on boarding system), Foreclosures (processed HUD claims), Document Control (pulled files for audit requests), Payments (processed payments, and resolved research requests for reversals and refunds)

Maintained investor accounting for actual/actual, scheduled/'scheduled, schedule/actual reporting methods for GNMA I, GNMA II, and private investors. Delivered monthly reports and remittances timely. Prepared monthly reconciliations and resolved differences. Maintained P&I advances, scheduled reporting and wire cutoffs for the entire department. Maintained high-visibility general ledger accounts and received accolades for consistent zero outstanding balances. Trained junior accountants.

Disbursed premiums manually and utilized mass billing systems for homeowners, fire and forced-coverage insurance. Maintained mass billing systems. Identified exceptions and resolved research items. Responded to customer inquiries and generated letters. Researched and resolved cancellations. Maintained and reconciled PMI/MIP tape-to-tape billing system, processed cancellations/terminations and resolved exceptions.