I implement our corporate strategies to achieve the highest level of customer satisfaction. I focus on database management and reporting responsibilities for each account. I preform financial audits and operational inspections. I assisted the HCSG team with environmental and safety standards within all accounts. I also enjoy the responsibility of finding new managers to join the team and the development of our current management talent.

I enjoyed assisting Region TE & TF with technology creation, training and maintenance of a shared Regional file database through webinar video conferencing software which allows me to give an individualized training experience for each manager. I successfully mentored managers via hands-on and remote access through a custom, state of the art training program. In addition, I create / issue / reviewed each new EVS Manager-In-Training (MIT) development log for documented daily education… Show more I enjoyed assisting Region TE & TF with technology creation, training and maintenance of a shared Regional file database through webinar video conferencing software which allows me to give an individualized training experience for each manager. I successfully mentored managers via hands-on and remote access through a custom, state of the art training program. In addition, I create / issue / reviewed each new EVS Manager-In-Training (MIT) development log for documented daily education requirements and worked with each Training Center Account Manager (TCAM) Show less

I worked closely with 2 HCSG People Development Managers (PDM) to recruit top talent in Region TF to join our growing management teams in Arkansas, Mississippi, Missouri, and Oklahoma. I successfully mentored managers via hands-on and remote access through a custom, state of the art training program. I reviewed each new managers training log for daily educational requirements and worked with each Training Center Account Manager (TCAM) in the region to fulfill all training needs. I assisted… Show more I worked closely with 2 HCSG People Development Managers (PDM) to recruit top talent in Region TF to join our growing management teams in Arkansas, Mississippi, Missouri, and Oklahoma. I successfully mentored managers via hands-on and remote access through a custom, state of the art training program. I reviewed each new managers training log for daily educational requirements and worked with each Training Center Account Manager (TCAM) in the region to fulfill all training needs. I assisted Arkansas, Mississippi, Missouri and Oklahoma District Managers with technology support needs via remote access training sessions. Show less

I recruited new managers in Arkansas, Kansas, Missouri and Oklahoma. I taught hands on training to new managers over proper cleaning techniques, industrial equipment use, HCSG policy & procedures, and all state & government guidelines / regulations for Hospital Systems, Skilled Nursing Homes, Assisted Living Facilities and Independent Living Senior Communities in Missouri. I assisted with all continuing educational needs to managers and associates in assigned area.

I was responsible for 49 Account Managers and 3 District Managers that supervised over 500 hourly associates. I implemented our corporate strategies to achieve the highest level of customer satisfaction. I created and managed all budgets and financial performance for all assigned accounts. I continued to be involved in all client retention initiatives including; contract negotiations, satisfaction surveys and monthly reviews. I focused on database management and reporting responsibilities… Show more I was responsible for 49 Account Managers and 3 District Managers that supervised over 500 hourly associates. I implemented our corporate strategies to achieve the highest level of customer satisfaction. I created and managed all budgets and financial performance for all assigned accounts. I continued to be involved in all client retention initiatives including; contract negotiations, satisfaction surveys and monthly reviews. I focused on database management and reporting responsibilities for each district. I preformed financial and operational audits. I assisted the HCSG team with environmental and safety standards within all accounts. I was also able to enjoy the responsibility of finding new management and development of current management talent. Show less

I grew business by prospecting, participating in sales process and startup of new accounts across 8 states in the Midwest. I developed the business by assisting with sales surveys and contract negotiations. I am an experienced relationship manager encompassing both internal and external relations including client engagement, customer satisfaction, cross-business collaboration, employee engagement and management development.

I developed and maintained fiscal control for all accounts through creation of solid business plans. I followed a sound budgeting processes that included monthly P&L statements and verification of payroll and purchase journals to achieve our set regional goals.

Budget management oversight with a solid understanding of fiscal effects on business. Operation and repair of all industrial equipment. Multi-Unit management within District.