Myra Coleman

Myra Coleman Email and Phone Number

Customer Experience Program Manager at Surescripts @ Surescripts LLC
arlington, virginia, united states
Myra Coleman's Location
Minneapolis, Minnesota, United States, United States
Myra Coleman's Contact Details

Myra Coleman work email

Myra Coleman personal email

n/a
About Myra Coleman

Six Sigma Black Belt responsible for execution of DMAIC & Lean projects related to improvement of the overall Customer Experience Quality Management System (for our Pharmacy, PBM, and EHR customers). Focused on the continuous improvement of the customer's experience. My current role provides me with an opportunity to train, educate and mentor Green Belts to drive positive change within our company. As a PMP certified Project Manager, I have 19 years of project management experience in various segments of the healthcare industry. Both my project and program expertise includes all aspects of the product development lifecycle, including Agile development methodologies. My work history also includes leadership of numerous successful process improvement projects.

Myra Coleman's Current Company Details
Surescripts LLC

Surescripts Llc

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Customer Experience Program Manager at Surescripts
arlington, virginia, united states
Website:
surescripts.com
Employees:
624
Myra Coleman Work Experience Details
  • Surescripts Llc
    Six Sigma Black Belt
    Surescripts Llc Jan 2015 - Present
    Minneapolis, Mn
    I am a Six Sigma Black Belt working on several key initiatives to improve the customer experience at Surescripts. Utilizing the DMAIC model, I strive to improve internal processes by incorporating the Voice of the Customer and understanding how we can delight them.
    View
  • Surescripts Llc
    Program Manager
    Surescripts Llc Dec 2010 - Present
    Manage program-level technology and new product projects
    View
  • Surescripts Llc
    Program Manager
    Surescripts Llc Dec 2010 - Present
    Greater Minneapolis-St. Paul Area
    Manage a suite of projects related to a specific line of business
    View
  • Surescripts
    Customer Experience Program Manager
    Surescripts Jan 2017 - Present
    Greater Minneapolis-St. Paul Area
    Supports Customer Experience and Continuous Improvement team and primarily goaled around Net Promoter Score and other customer experience metrics. Able to function as a Black Belt and conduct additional training on Lean Six Sigma skills. Operates as a program manager for the Customer Experience Initiatives and ultimately responsible for the success, failure, and communication plans. Executes Voice of Customer analysis from surveys and other feedback collection tools and works with senior leadership to translate his analysis into actionable initiatives to improve the customer experience and increase customer evangelism. Drives changes within the business to adopt Quantitative Decision Making best practices.
  • Unitedhealth Care
    Six Sigma Black Belt
    Unitedhealth Care 2001 - 2011
    Utilizing Six Sigma and Lean methodologies in accordance with the DMAIC model to improve our internal processes to create a positive customer experience
  • Unitedhealth Group
    Senior Project Manager
    Unitedhealth Group May 2010 - Dec 2010
    View
  • Mckesson
    Agile Project Manager
    Mckesson 2007 - 2010

Myra Coleman Skills

Pmo Process Improvement Cross Functional Team Leadership Agile Methodologies Change Management Agile Project Management Visio Healthcare Project Portfolio Management Program Management Hit Agile Ehealth Scrum Sharepoint Customer Relations Account Management International Business Process Flow Documentation Key Account Management Problem Solving Insurance Data Analysis Business Process Improvement Process Flow Charts

Myra Coleman Education Details

  • Institute Of Project Management
    Institute Of Project Management
    Project Management
  • Forrester
    Forrester
    Customer Experience
  • Univeristy Of Minnesota
    Univeristy Of Minnesota
    International Business
  • University Of Minnesota, Minneapolis
    University Of Minnesota, Minneapolis
    International Relations & Spanish

Frequently Asked Questions about Myra Coleman

What company does Myra Coleman work for?

Myra Coleman works for Surescripts Llc

What is Myra Coleman's role at the current company?

Myra Coleman's current role is Customer Experience Program Manager at Surescripts.

What is Myra Coleman's email address?

Myra Coleman's email address is my****@****pts.com

What schools did Myra Coleman attend?

Myra Coleman attended Institute Of Project Management, Forrester, Univeristy Of Minnesota, University Of Minnesota, Minneapolis.

What skills is Myra Coleman known for?

Myra Coleman has skills like Pmo, Process Improvement, Cross Functional Team Leadership, Agile Methodologies, Change Management, Agile Project Management, Visio, Healthcare, Project Portfolio Management, Program Management, Hit, Agile.

Who are Myra Coleman's colleagues?

Myra Coleman's colleagues are Bryan Czech, David S., Walker Arp, Kirk Benson, Krishna Patel, Eric Goldmann, Mark Golas.

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