Myra Bryant Golden Email & Phone Number

I am a De-escalation and Customer Service Expert teaching frameworks that help frontline customer service professionals improve the feel, flow, and sound of interactions, bring down the temperature, control conversations, get customers to accept their word as final, and direct them to the next steps.I've designed and facilitated customer service training for some of the world's top brands, including Coca-Cola, Walmart, McDonald's, Michelin Tires, Frito-Lay, Salesforce, and the Jacksonville Jaguars. I'm the creator of the De-escalation Academy and Customer Service Master Class. Over 1 million people have taken my LinkedIn Learning courses, my YouTube channel has over 50,000 subscribers and more than 5 million views, and my blog has over 1.9 million views. My Training Clients Include:Coca-ColaMcDonald’sFrito-LayJacksonville Jaguars Michelin TiresSalesforceAARPVera BradleyLinkedIn LinkedIn LearningSurvey MonkeyAlly BankLincoln FinancialCDC (Centers for Disease Control)Lowe’s A+ Federal Credit Union

Listed skills include Black And White Photography, Small Business, Social Media, Leadership Development, and 43 others.