Miranda Harrell Email and Phone Number

Customer and E-commerce Support Specialist- Collaborated directly with the warehouse to ensure accurate and timely order fulfillment for customers.- Managed daily interactions with E-commerce platforms, assisting customers with order-related inquiries through company portals.- Scheduled and processed shipping documents and purchase orders, streamlining logistics and ensuring smooth delivery.- Maintained strict confidentiality of client and company information, safeguarding sensitive data.- Conducted industry research to provide up-to-date responses to customer questions and concerns.- Drafted clear, concise, and helpful pre-written responses for customer interactions, enhancing service quality.- Proactively identified and addressed current issues or complaints, providing real-time updates to relevant departments.- Self-directed in refining and updating daily procedures to improve efficiency and future performance.- Developed and implemented customer service protocols in compliance with CCPA laws, ensuring full privacy for consumers.- Served as the primary point of contact for customer inquiries, providing support and resolving issues effectively.- Trained new employees on customer interaction best practices and common inquiries to ensure consistent service standards.

Client Support Specialist - Solar Loan Applications- Assisted clients in navigating the loan application process for purchasing solar systems, providing guidance and support to ensure accurate and timely submissions.- Coordinated with local utility departments to schedule connections for new solar installations, facilitating seamless activation of clients' systems.- Reviewed and updated client contracts and application paperwork, verifying accuracy and completeness to expedite approval processes.- Maintained strict confidentiality of client information, ensuring the secure handling of sensitive data and compliance with privacy regulations.

Product Operations Specialist - Evaluated and processed incoming and outgoing products, ensuring quality control and accurate inventory management.- Implemented and updated customer account data, maintaining comprehensive records for efficient service and follow-up.- Communicated directly with customers and vendors regarding product details, repair needs, and service updates, providing timely resolutions.- Oversaw and assisted in-house seamstresses with repairs and production tasks, optimizing workflow and maintaining product standards.- Collaborated with cross-functional teams on product design and development, contributing to process improvements and project planning.- Created and maintained monthly spreadsheets and product flow documents, tracking performance metrics and inventory for streamlined operations.

Customer Experience and Sales Specialist- Provided knowledgeable, accurate information to customers, tailoring recommendations based on individual needs and preferences to enhance the shopping experience.- Assisted customers with product inquiries, purchases, and alternative solutions, offering personalized guidance and recommendations.- Developed and executed creative marketing strategies for upcoming events, boosting sales and increasing store traffic.- Collaborated with management and various departments to plan projects, gather materials, and address day-to-day operational needs.- Led employee orientation sessions, training staff on product details and effective customer service techniques to improve overall client satisfaction.- Shared insights on common customer concerns, ensuring consistent information distribution across the team to enhance service quality.- Participated in quarterly meetings with fellow Beauty Consultants, staying informed on industry trends and updates.- Managed department updates, including product changes and store layout adjustments, to maintain an organized and efficient shopping environment.

Real Estate Administrative Specialist- Assisted Realtors® and clients by providing up-to-date property information, enhancing customer service and satisfaction.- Coordinated executive communications between Brokers and both local and remote offices, handling email, phone, and in-person interactions.- Prepared, updated, and maintained internal and external real estate documents, ensuring accuracy and compliance while organizing paper and electronic records.- Ensured strict confidentiality of client and Realtor® information, safeguarding privacy and maintaining a high level of trust.- Analyzed office workflows to enhance efficiency for agents and administrative staff, utilizing technology to improve processes and support Realtor® marketing strategies.- Onboarded new employees and Realtors®, managing paperwork, processing contracts, and facilitating smooth integration into the office environment.- Managed office financials using QuickBooks, including expense reports for the Broker’s executive account.- Scheduled appointments for the Broker and coordinated in-office meetings, ensuring effective time management and communication.- Handled purchasing and inventory for office supplies, maintaining a well-stocked environment to meet the needs of all staff.

Store Supervisor (Airport Retail) - Supervised operations across three retail locations, managing a team of employees to ensure smooth daily functions and high customer service standards.- Oversaw store opening and closing procedures according to airport operating hours, ensuring adherence to safety and security protocols.- Created, maintained, and updated inventory sheets, optimizing product tracking and minimizing stock discrepancies.- Coordinated and distributed inventory across all three stores, ensuring consistent product availability and maximizing sales potential.

Office and Customer Support Specialist- Assisted incoming Office Administrator with onboarding, familiarizing them with office operations, employee roles, and customer needs.- Answered incoming calls for both the store and administration, providing excellent customer service and handling inquiries efficiently.- Managed orders and scheduled deliveries for the Tree Maintenance and Mulch Delivery departments, ensuring timely service.- Provided product information to customers, answering seasonal product questions and offering in-depth support for more complex inquiries.- Developed and distributed marketing materials around the store to promote sales and highlight key products.- Assisted customers with signing up for local events and processed sales transactions over the phone.- Managed purchasing orders to maintain office supplies and support administrative needs.

Answered phones and handled the switchboard, processed mail, helped customers, kept an organize and clean environment.

This summer position, I returned three times to help with minor maintenance and painting of dorms, class rooms and buildings of the school.

I kept an open line between residential life and the students in my dorm, aided in help or problems, invented, organized and followed through programs to teach the students as well as encourage them to interact in a positive setting.

Help Customers find games, stock shelves as well as cash register.

Helped customers find books, stock and organize shelves and cash register.