Customer Care Operations - Goals1. Client retention and revenue growth by maximizing results on key customer metrics.2. Improved customer experience with best practices and quality controls management.3. Reduced operational expense through continuous process improvement.Specialties: Contact Center Leadership, Executive/Senior Positions, Client Relationship Management, Account Management, Sales, Contract Management, Process/Project Management, High Performance Teams, Financial Analysis and Planning, Speech Self-Service Applications for Customer Care
Listed skills include Crm, Management, Account Management, Product Management, and 25 others.