Myran-David Ferguson Email & Phone Number

Salisbury, GB

North Tidworth, Wiltshire, United Kingdom

• Handling Active Directory to Add/Remove/Modify Users and Permissions.
• Inventorying of hardware and setup ready for users.
• Remote assistance with users to resolve issues.
• Site visits to users where remote assistance is not possible. This can involve:o Hardware issues.o Physical printer setups.o Networking troubleshooting when a building is down.
• Documentation of work carried out onto a ticketing system.
• Updating internal knowledgebase with latest procedures or new methods for troubleshooting.

Whiteparish

• First point of contact for customers.
• Responsible for consolidating and upgrading internal knowledge base to a more manageable and up to date system that will benefit the company in the long term.
• Providing networking troubleshooting and assistance for users of all knowledge levels.
• Assistance engineers with product feedback to improve products for reliability or to add features.
• Administrator for a cloud system, this involved: o Adding/Removing/Modifying users.o Guiding users on how to make the best use of the cloud system.o Investigating anomalies, bugs or errors and forwarding these to the.
• Testing of pre-release hardware and software. Then issuing a report on findings.

Swindon, United Kingdom

• First line customer support assistant.
• Assist customers with both client and server products with hardware and software products.
• Troubleshooting and informing customers on products best suited for their needs.
• Prioritising business critical cases (Triage).
• Employed as a multi lingual first line support assistant for German and English customers.
• Part of SME development program to develop technical, social and management skills.

Andover

• Advice clients based on their needs and recommend appropriate products and/or solutions.
• Fist line support/point of contact for customer issues.
• Documentation of work carried out on a ticketing system.
• Time and priority management of tasks.
• Troubleshooting of windows based operating systems.
• Diagnostics of hardware issues and replacement of failed hardware.

Stockbridge

It, Software, Web And Telecoms Professional Level 3, Information Technology

- Level 3 Diploma in ICT Professional Competence - Level 3 Diploma for ICT Systems and Principles for IT Processionals - Functional Skills.

Information Technology

Activities and Societies: - BTEC L3 Extended Diploma in IT software development (QCF): Pass, Pass, Pass - EDEXCEL BTEC Level 3 Subsidiary.

Education record

- EDEXCEL BETC L3 Certificate in IT: Destination - EDEXCEL BETC L3 Subsidiary Diploma: Pass - OCR Level 2 National Award in ICT: Pass.