Myra Young Email & Phone Number

United States

•Actively work with kids (18 months to school age) with autism in a center-based approach•Implement principles of ABA therapy to help children one-on-one, in a team setting, to reach their goals•Implement custom therapy programs to meet the unique treatment needs of each child•Provide early intervention therapy to help children develop mentally, physically, emotionally, and vocationally through the provision of appropriate individualized programming and education•Help children to progress in educational settings, social settings, and look to prepare children to eventually transition back to school

Analyzing different subsets of customer care interactions for trends in behavior. Tracking data and creating reports using BI, Microsoft Office and Google Suite. Creating presentations to review with new hire teams during their first week taking calls full time. Holding calibration sessions with leadership to assess customer care interactions and build on coaching techniques.Additional duties as requested, including but not limited to: occasional call handling, additional analysis, coaching and aide for team members and supervisors

Assisted the RF Engineers and Field Technician in collecting measurement data and RF readings essential to the optimization of a wireless network.Responsible for assisting the field technician in the preparation of reports and presentations to the client.Assigned as a driver, responsible for driving designated routes during spectrum analysis and data collection within a wireless network.

Handled customer's complaints and directed clients to the proper individuals for issues and situations of an escalated nature.Prepared forms and documents related to tasking and project build outs.Assisted in maintaining databases containing delivery schedules, resource tasking, and personnel files and reports.