Myriam Gonzalez

Myriam Gonzalez Email and Phone Number

Marketing - Director of CX @
Myriam Gonzalez's Location
San Antonio, Texas, United States, United States
Myriam Gonzalez's Contact Details
About Myriam Gonzalez

Customer experience and digital transformation management professional with experience in digital-first strategy, platform innovation, program design and development, process optimization, and team management/development. Strengths include content development, strong written and verbal communication skills with an innate ability to influence organizations both internally and externally.

Myriam Gonzalez's Current Company Details
ONX

Onx

Marketing - Director of CX
Myriam Gonzalez Work Experience Details
  • Onx
    Director Of Consumer Experience
    Onx Oct 2021 - Present
    - Responsible for taking the customer journey and brand loyalty to another level by utilizing technology and innovative ways to transform the customer experience- Partner up with all stakeholders throughout the company to define and deliver solutions that drive resolution of issues to provide world-class digital-first support- Develop end to end initiative plans that drive technology innovation and process change- Oversee the Zoho CRM development team and systems integration rollouts- A strategist in the digital experience and operations space, consistently looking to test, optimize and innovate our customer’s experience- Designer of Customer Portal, App and systems integration path to the Help Desk - Oversee Call Center Operations
  • Pro-Vigil
    Enterprise Customer Success Manager
    Pro-Vigil Aug 2020 - Oct 2021
    - Program Management - owned all facets of the platinum level customer success process - Drove post-business optimization deployments- Managed customer on-boarding process, accelerated feature adoption, problem resolution, and managed the launch of innovative products that focused on process optimization - Collaborated with internal teams to prioritize tasks & drove customer engagement programs - Designed and created all internal training and customer facing presentations for the channel
  • Apple
    Us Carrier Sales - National Account Manager
    Apple 2013 - 2019
    - Built and maintained executive level relationships, driving business growth, operational performance and promotional planning programs in the carrier and authorized reseller space - Uncovered opportunities for growth that drove an increase in sales nationally year over year - Planned and executed all nationwide instructor led training programs for 2400 retail locations in addition to small business training initiates focusing on key performance drivers, brand awareness and program advocacy- Inspected and managed compliance on key contractual obligations identifying gaps/opportunities that drove change in all areas of the business- Performed quarterly partner reviews to manage progress against business plans
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  • Apple
    Us Carrier Sales - Regional Account Manager
    Apple 2011 - 2013
    S Central Region
    - Built and maintained regional executive relationships, driving business development, operational performance, training initiatives and promotional planning programs in the carrier channel- Developed strategic as well as tactical plans to achieve sell through targets while leveraging account history, trends and competitive actions - Studied competitive actions, account history and emerging trends, leveraging each for engagement to drive results- Delivered regional product training programs focusing on key performance drivers to drive sales, create brand awareness and product advocacy - Consistently exceeded over 120% of sales targets
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  • At&T Mobility
    Sr. Marketing Manager
    At&T Mobility 2007 - 2011
    - Apple Liaison - managed customer journey initiatives, market trials and partner alliances - Event Planning Manager - organized all vendor participation for quarterly sales rallies - Small Business marketing/advertising – managed direct mail, online and CLM campaigns- Small Business trade-show sponsorship manager - organized 35-40 trade shows a year throughout Houston, Austin, San Antonio, Corpus Christi and Rio Gran Valley- College and University marketing/advertising - managed back-to-school print/digital media, direct mail, online campaigns and on-campus events- Drove all assigned programs from concept to completion 100% of the time - Determined appropriate type of collateral for various events and coordinated with necessary teams to ensure marketing materials and merchandise was created and distributed effectively- Responsible for adhering to budget, expense management and tracking the ROI of each project
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  • At&T
    Sr. Product Marketing Manager
    At&T Sep 2005 - Dec 2007
    - Data solutions product marketing manager – Product marketing lead for all Windows Mobile, Xpress Mail (Seven), iOS, BlackBerry, GoodLink, Broadband & GPS solutions offered in retail, small business and reseller space- Vendor Relationship Manager – managed all vendor relationships and local marketing programs with LG, Samsung, BlackBerry, Apple, HTC, Palm, Motorola and Sierra Wireless - Data Solutions Product Communications Lead - responsible for all internal product marketing and sales tools communication
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  • At&T
    Data Solutions Manager - Business Sales Channel
    At&T 2002 - 2005
    - Coached, trained and guided enterprise sales team on wireless data solutions to increase market share and achieve business team sales goals- Developed and motivated sales team with prospecting, solution selling, account development and funnel management activities- Inspired team to deliver business solutions with the level of support that builds customer loyalty - Organized third party software solution training to strengthen team’s expertise - Consistently led the team to a top in sales position at a regional level achieving over 110% in sales
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  • At&T
    Enterprise Sales Channel - Earlier Career
    At&T 1998 - 2002
    Global Accounts ManagerMajor Accounts ManagerGovernment Account ExecutiveBusiness Account Executive
    View

Myriam Gonzalez Skills

Wireless Sales Product Management Direct Sales Customer Satisfaction Product Marketing Telecommunications Account Management Project Management Management Sales Process Customer Retention Leadership Strategy Solution Selling Sales Management Customer Experience Sales Operations Customer Service Team Leadership Marketing Operations Management Training Mobile Technology Team Building Selling Networking Retail Vendor Management Program Management Wireless Technologies Managed Services B2b Salesforce.com Lead Generation Crm Call Centers Customer Relationship Management Business To Business Channel Channel Partners Consultative Selling Business Development Event Management Marketing Management Strategic Account Sales Strategy Project Team Management

Myriam Gonzalez Education Details

Frequently Asked Questions about Myriam Gonzalez

What company does Myriam Gonzalez work for?

Myriam Gonzalez works for Onx

What is Myriam Gonzalez's role at the current company?

Myriam Gonzalez's current role is Marketing - Director of CX.

What is Myriam Gonzalez's email address?

Myriam Gonzalez's email address is my****@****lar.com

What schools did Myriam Gonzalez attend?

Myriam Gonzalez attended The University Of Texas At San Antonio.

What skills is Myriam Gonzalez known for?

Myriam Gonzalez has skills like Wireless, Sales, Product Management, Direct Sales, Customer Satisfaction, Product Marketing, Telecommunications, Account Management, Project Management, Management, Sales Process, Customer Retention.

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