• Maintain and publish Executive Report and Weekly Evaluation Report for all departments • Work with General Manager and department managers to determine KPIs, establish base and target levels according to AOP and measure weekly performance against target• Lead weekly continuous improvement meetings with senior leadership team and department managers• Analyze operational data, identify trends and work cross functionally to identify opportunities• Facilitate problem solving sessions when opportunities or challenges are identified, using Lean Six Sigma tools to identify possible solutions• Coordinate projects, follow up and communicate with key stakeholders, maintain an opportunity list

• Assisted the Head of Operational Supply Chain Management with inventory, production and logistics planning and management • Worked closely with cross-functional team, using backward scheduling to plan for raw materials, production and shipping to achieve 100% on-time delivery• Created material requirement schedules, managed inventory level based on demand and supply• Controlled inventory by updating transactions in ERP in a timely manner, scheduled and performed cycle counts • Identified root causes of inventory discrepancies and gradually improving inventory accuracy from 93.2% to 98.9%• Created SOPs and process flowcharts, reviewed processes for improvement opportunities, minimized non value-added activities• Maintained excellent professional relationships with internal and external customers and business partners• Performed Customs compliant activities for inbound and outbound logistics, ensuring compliance with CBSA

• Ensured a steady inventory flow to support production schedule by implementing Kanban system • Created and maintained a process to replenish non-inventory items to avoid stockouts• Created and updated SOPs related to logistics, purchasing and inventory, developing ISO 9001:2008 and pursuing IATF 16949• Negotiated with external suppliers, facilitated purchasing process and supported internal customers with purchasing decisions• Established positive rapport with external suppliers, managed supplier list and tracked supplier performance• Scheduled and performed cycle counts based on ABC classification, investigated root cause for discrepancies, constantly adjusting to requirement changes while improving data entry and cycle count process• Scheduled transportation for inbound and outbound, prepared shipping and customs documents

• Representing Howe Sound Pulp & Paper Mill and handling customer orders from production of raw material up to the delivery stage• Constantly providing excellent customer service to customers from North America, Asia, Australia and Europe to ensure effective communications• Maintaining and controlling the inventory level for all three warehouses by using the first in first out method to ensure that all products that are over 90 days are sold to customers• Generating order acknowledgements, commercial invoices and all shipping documents in a timely manner (packing list, certificate of origin, beneficiary's certificate, container list and roll tally)

• Responsible for driving results and enhancing customers' experiences by maintaining a neat, clean and safe shopping environment• Engage with customers and assess their needs to ensure outstanding customer service is provided

• Responsible for conducting and analyzing surveys for analysis of the company's market expansion • Demonstrate the ability to efficiently communicate to target market

• Plan and coordinate sport events for members and non-members of UBC GISAU throughout the year

• Assisted in Vancouver taxi study data collection used in a study to improve the service of taxi companies in Vancouver.