• Build high performing teams by exercising oversight of various IT services for the 9th largest school district in the USA.• Collaborate effectively with all levels of divisional leaders, individual contributors, and external IT professionals.• Lead teams to leverage technologies directly impacting core business functions, instructional technologies, learning communities, and day to day operations.• Manage customer care direct support teams.• Coach and motivate employees, enhancing productivity and teamwork.• Focus on robust systems and service excellence, utilizing proven and emerging technologies.• Develop business cases, successfully establishing and facilitating various enterprise projects, including: o Deliver IT infrastructures within construction project triple constraints for 10+ years o Refresh and converge the district’s data/voice/video network (~200,000+ nodes)o Unified voice communications modernization (~23,000+ telephones and voicemail)o Deploy Wireless LAN optimized for digital curriculum (~12,000+ WiFi APs)o Establish server consolidation utilizing virtualization architecture preparing for cloudo Develop managed broadband Internet access services solutionso Optimize Enterprise IP collaboration and telepresence systemso Implement contact center solutions automating call handling for various workgroupso Renovate infrastructures providing robust system architectureo Modernize CATV to IP video• Excellent supplier management skills and best practices, including competitive solicitations and negotiations, enforcing oversight and services level agreement SLA throughout engagement lifecycle.• Strategic in network architecture, security, disaster recovery, cloud technologies, project management, administration, government laws, financials, customer service and support.• Actively serve on DIMT during exercises and disasters. • Measure performance and trends by developing actionable KPIs. • Award winning Telecom Expense Management.

Engagement Manager, Program Manager, Business Development Manager• Engage with 100+ customers annually, covering the southern area of the United States, and global accounts.• Manage overall network project strategies for medium and large customers that implement Cisco products and technologies (Product absorption of $100M+ annually).• Negotiate agreements with customers, increasing area advanced services revenue to over $15M in FY04.• Perform GAP analysis and develop ROI to articulate value proposition to customers and partners.• Present to, and manage strategic customer relationships with IT executives and staff, positioning Cisco as strategic and proven option for project success.• Define boundaries of projects through identification of constraints and assumptions, while eliminating misconceptions.• Drive the activities of integrated project teams, addressing key customer requirements.• Identify core competencies and nurture working relationships with strategic resellers, enabling scalability by engaging channels appropriately.• Act as focal point for knowledge transfer to stakeholders to increase knowledge of deliverables; minimizing time, resource or financial impacts.• Conduct progress meetings to review, capture, and communicate status, ensuring program consistency by resolving issues and maintaining timelines and budget requirements. • Automated methods for managing project constraints and auditing, through being selected by peers as facilitator for process improvement team.• Develop RFP responses.• Received the Engagement Manager MVP and Outstanding Support Awards.• Completed Routing/Switching, IP Communications, and Enhanced Security workshops.• CCDA certified.

• Led geographically dispersed team of engineers and project managers.• Managed engagements with ultimate ownership of customer satisfaction and solutions.• Designed and implemented systems for broad spectrum of customers. • Managed budgets, P&L, and financial forecast.• Managed multi-year engagements including Global accounts. • Consistently achieved top services revenue region.• Received supplier excellence award from Fortune 500 global customer.• Wrote successful business plans to justify expansions and opportunities in new markets.• Developed performance measurements utilizing metrics to improve quality.• Certified strategic resellers.• Received the President’s Focus, Performance and Teamwork, Outstanding contributions to Global Services, Customer Satisfaction, Results through Teamwork, and Standing Ovation awards.