Myron Hampton Email & Phone Number

Norco, California, United States

San Dimas, California, United States

Norco, California, United States

Norco, California

Primary task is to manage and support server system hardware for Command Bussiness systems. Patching servers to make sure they are up to date with latest Microsoft and application security patches. Patching the Base Badge systems at NSWC Corona and NWS Seal Beach. Patching the ACAS laptop work stations used by System Administrators in each department to scan their systems. Assist with migrating Command Business systems to CEDC Cloud Datacenter. Supporting of the digital display hardware on base. Working with the team to spec and design a local Unclassified RDT&E network. Supporting Developers that utilize our servers for web and application development with any issues that may occur.

Norco, California

Primary task is to manage data for site share drive. Manage Windows Active Directory based security and distribution groups, user accounts and permissions on remote file servers and providing reports. Plan and coordinate Department data migrations to new file servers. Assist content owners in data archival and data clean up. Secondary tasking includes supporting NMCI Operations which entails submitting Move, Add, Change requests, following up with user’s requests, coordinating PC deployment/PC refresh and maintaining inventory of Laptop pool and retired equipment disposal.

Norco, California

Create project groups in Active Directory to assign Read/Write or Read Only permissions to specified network share folders. Add approved users to those groups per data owner’s request. Assist with data migration and management per branch request. Archive/Restore data to tape storage to optimize allocated space per branch. Assist with managing Virtual Servers by performing Virtual Server restores, migrations and disk provisioning, through VMware vCenter.

Norco, California

Managed and maintained the end user requests of CCRN Helpdesk. This task includes monitoring both the Unclassified CCRN Helpdesk Inbox and Classified Helpdesk ticketing system to make sure all user requests are generated into tickets to track support trends and that the issues are responded to in a timely manner. Trained new Techs coming on board to the CCRN team. Delegated tasking to field Technicians. Wrote Standard Operations and Procedures (SOPs) documentation for daily Helpdesk tasks, configurations and troubleshooting. Directly works with CSC Team Lead to coordinate priorities of work and dictate the workflow for the helpdesk on a daily basis. Directly interfaces with the Event leads/POCs to coordinate the setup and configuration of all Classified CCRN systems used for Events and high profile meetings held at NSWC Corona. Adjusted scheduling for Helpdesk techs to cover after hours support for Events and made sure that the users and their guests were well supported and covered to complete their mission.

Norco, California

Provide technical support for 400+ users and ensure proper maintenance of workstations and printers. Respond to user trouble tickets in regard to hardware and software issues. Analyze the root cause of the issue and resolve. Configure and Deploy new workstations and printers in compliance with DoD policies to end-users and for Mission Events / Meetings. Install and configure Operating Systems, Software, drivers and patches. Coordinate image updates using WDS to deploy new images for machines used in Events. Performed Retina Network Security Scanning and patching of workstations. P20 Wyse Client / VMware testing and deployment for Virtual Desktops. Clone and Manage Virtual Desktops and Pools.

Riverside, Ca

Provide technical and instructional support assistance for Teachers and Students under the EETT (Enhancing Education Through Technology) Program. Instructed Teachers and Students how to utilize Promethean Board and Tablet Laptop Hardware to instruct lessons and complete assignments. Provide classroom instruction to students on how to use Microsoft Office, Activstudio and other educational software to prepare for assignments and projects. Provide hardware and software troubleshooting. Worked with Helpdesk Analysts to configure and deploy Wireless Access Points at assigned Elementary schools. Track issues using proprietary ticketing system.