Customer Service Representative
Current• Triage incoming calls to the appropriate person or department to best assist the customer• Complete administrative tasks such as processing payments and updating information• Be mindful of all procedures and protocol associated with unemployment applications• Let callers know the terms and conditions and statutes to which they will be subjected to• Understand and adhere to company policies and procedures including collection policies/laws • Make proper analysis of customer needs to ensure the best experience• Performed data entry for customer information