Myron Herron Email & Phone Number

Mount Airy, North Carolina, Us

As the Founder, President, and Chief Technology Officer of Synergem, I take great pleasure in leading the charge in providing cutting-edge Next Generation 9-1-1 solutions to the public safety sector. With over three decades of experience in the telecommunications industry, I've gained a profound understanding of the complex systems, technologies, and processes needed to keep communities connected. I've been privileged to collaborate with a diverse range of clients, encompassing small municipalities, large complex government agencies, Department of Defense (DoD) and Department of Energy (DOE) sites, as well as corporations of various sizes.Synergem maintains a steadfast commitment to delivering the most advanced and dependable NG9-1-1 solutions to our clients. Through strategic alliances with industry-leading companies, we boast a proven track record of successfully providing mission-critical NG9-1-1 services to communities across the nation.Our unwavering dedication to delivering exceptional service and support has solidified our reputation as a reliable and innovative partner in the public safety sector. As President and CTO, I am proud to lead a team of passionate professionals who share our commitment to state-of-the-art solutions. With a well-established reputation for excellence and a history of success, Synergem is well-placed to continue our trajectory of growth and expansion in the coming years.

In 1999, I embarked on a successful journey with Emergency Services Integrators, LLC (ESi) as the Director of Sales and Engineering Services. This multifaceted role allowed me to not only engineer complex public safety solutions but also spearhead sales proposals and presentations. My responsibilities spanned negotiating contracts for a wide range of clients, from city and county agencies to federal entities, including the DOE and prestigious sites such as NASA's Kennedy Space Center and the Jet Propulsion Laboratory.Throughout my tenure, I implemented several crucial sales and marketing initiatives that propelled sales growth from under $2 million to over $7.5 million. In addition, I was instrumental in establishing a profitable recurring revenue stream through follow-on maintenance and support contracts.In addition to our success in the domestic market, I formulated and advocated a business strategy to broaden the company's horizons into Europe. This endeavor resulted in an estimated $29 million contract award from KPN Telecom in the Netherlands. I also had the honor of speaking at the European Union's Minister of Civil Defense conference in Luxembourg. Moreover, I undertook significant business development initiatives, successfully showcasing our company's technologies to various cities and countries across Europe.

During my tenure as the Data Sales Manager reporting to the General Manager, I built and led a data sales team in the proposal, design, and implementation of all branch data, video, and public safety sales. I supported the engineering of complex systems, including data, video, structured wiring, fiber optics, ATM, SONET, Ethernet, Token-Ring, and Outside Plant, and provided complex systems solutions integrating various types of equipment from multiple manufacturers. I consulted extensively with Education and Government for the deployment of voice, video, and data technologies, including the North Carolina Information Highway, and developed a comprehensive knowledge of emerging technologies. By establishing strategic partnerships, our new data sales team made Sprint the primary Public Safety solutions provider in Western North Carolina, South Carolina, and an emerging Georgia market. Our team grew data sales from less than $200k to over $2.5 million with committed recurring revenues of $10 million.

As the General Manager - Sales and Service, reporting to the Regional Director, I held complete profit and loss responsibility for the entire branch. I led a team of 165 professionals, managing both direct and indirect reports across various operational, sales, and service roles. We worked collaboratively to deploy sales and service strategies aimed at surpassing our branch goals and successfully grew the branch's revenues to over $21 million. Through regular performance evaluations and financial assessments, I ensured that our branch consistently met its operational and financial targets. By fostering an environment of innovation, excellence, and continuous improvement, we contributed to the overall success of the branch.

As the Business Service Manager, I held a direct reporting line to the General Manager. I led a diverse team of over 50 professionals, encompassing management, administrative, and technical personnel. Together, we supervised the completion of intricate projects, complex system installations, and upgrades. Collectively, we were responsible for the installation and maintenance of telecommunication equipment, generating over $10 million in revenue. Moreover, I effectively managed an extensive business inventory valued at $250,000 within our branch.My exceptional performance in this role led to me receiving the Corporate Business Service Manager of the Year award for three consecutive years - 1993, 1994, and 1995.Transitioning to the role of Branch Operations Manager, I upheld my commitment to excellence. In this capacity, I reported to the General Manager and provided strategic operational guidance to an organization comprising over 85 professionals spanning various roles, such as management, administration, and technical personnel. Our purview included the design, installation, and maintenance of voice applications and equipment, as well as regulated network services.Playing an integral part in both the pre-and post-sales processes, I actively engaged in presentations and problem resolution. This ensured customer satisfaction, fostering enduring partnerships. Through meticulous analysis of existing processes, I identified areas for enhancement and implemented efficient solutions, thereby boosting profitability. Moreover, I strategically expanded our team by incorporating skilled personnel. This move furthered operational efficiency and facilitated sustained revenue growth.

Arlington, Virginia, Us

As an Administrative Specialist (71L) Paratrooper in the Brigade headquarters of the 82nd Airborne, I provided support in human resources and administrative functions. My role as a 71L offered valuable experience in coordinating personnel actions, managing personnel records, and facilitating efficient information flow between various units and higher headquarters. While part of the S1 team, I initiated an innovative approach by programming new word processors to automate form creation. This significantly streamlined administrative processes and dramatically improved efficiency. In the last six months of my active duty, I was assigned as a recruiter. In this role, I earned an Army Commendation Medal for exceeding recruitment goals.After 3 years on active duty, I transitioned to the Army Reserves as an 11B (Infantryman) and served as a Drill Sergeant. In this capacity, I trained and mentored recruits for military service. In the last six months of my reserve service, despite being an E-6, I was appointed to an acting First Sergeant position, an E-8 role. I am proud of my service and the opportunities I had to contribute to the success of the units and soldiers I served alongside.

After completing my education, I was selected as one of the top candidates to join a group of high-potential individuals for an intensive 18-month Executive Management Training program. This program encompassed comprehensive personal and professional development, as well as extended assignments across various departments, collaborating closely with key executives within the company.During my tenure at Carolina Telephone/Sprint, which is now known as Lumen, I embraced the opportunity to spearhead special projects focused on leveraging new technologies to drive operational enhancements. One notable achievement was the successful development and implementation of a departmental mechanization plan, which involved introducing personal computers throughout the department. Through effective management, this initiative transformed the Engineering department from manual, pen-and-paper operations to a streamlined and efficient automated organization.Additionally, I played a pivotal role in overseeing the implementation of a company-wide Automated Mapping and Facilities Management system. I also enjoyed crafting innovative solutions that significantly increased efficiency in designing and estimating costs for outside plant facilities. Furthermore, I developed a solution that delivered instant and accurate forecasts for new facility requirements. Collectively, these special projects revolutionized the Engineering department, propelling it into an era of automation and heightened efficiency.

I embarked on a start-up business venture while pursuing my college education. My business was focused on providing relational database development services. One of the notable milestones I achieved with my start-up was selling a proof of concept to the owner of multiple Comfort Inn hotels. Recognizing the challenges faced at that time in the guest registration process, I developed a program that could automate and streamline these tasks. Prior to my solution, guests would make reservations over the phone, and upon arrival, the front desk clerks would manually record all guest information into a logbook. My solution enabled detailed electronic guest records, simplified check-in procedures, and automated billing information. By implementing this solution, I aimed to enhance the efficiency and overall experience for both guests and hotel staff.Juggling the responsibilities of being a new husband and father while managing my start-up and pursuing my college education has provided me with invaluable lessons in entrepreneurship, problem-solving, and prioritizing.

During my college internship at Northern Telecom, I was given an unprecedented role in assessing procedures and evaluating manufacturing processes with a primary focus on quality enhancement and cost reduction. By conducting employee interviews, observing manufacturing work flows, and conducting data analysis, I identified inefficiencies and areas for improvement. Working closely with subject matter experts and process engineers, I developed proposals defining recommendations for process enhancements which I presented to executive management for approval. The implementation of these new processes resulted in higher-quality products and significant cost reductions. This internship experience at Northern Telecom provided invaluable insights into the intricacies of manufacturing processes and underscored the importance of continuous improvement. It reinforced the significance of embracing innovation to drive operational excellence and deliver tangible results.

Ba, Economics With Concentration In Finance

B.A., B.A. In Business Management With Concentration In Marketing