Myron Zhao

Myron Zhao Email and Phone Number

Salesforce Architect (19x Certified) | Founder @ Nimbus CRM | Expert in Sales, Experience, Marketing & Data Cloud | AWS-Integrated, Scalable CRM Solutions | Salesforce Partner @ Cross Country Mortgage
Mississauga, ON
Myron Zhao's Location
Mississauga, Ontario, Canada, Canada
Myron Zhao's Contact Details
About Myron Zhao

Salesforce Solution Architect & Engineer | Transforming Business Challenges into Scalable Salesforce SolutionsWith over 7 years of hands-on Salesforce experience and 9+ years in IT, I specialize in creating tailored, process-driven solutions that drive business growth and enhance customer engagement. As a seasoned Salesforce Solution Architect, my expertise spans the entire Salesforce ecosystem—including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud—ensuring a comprehensive and strategic approach to every project.Throughout my career, I have successfully led numerous Salesforce implementations, administrative tasks, and development projects, delivering innovative solutions that optimize sales and donation processes, improve customer service, enhance user experiences, and execute effective marketing strategies. I am dedicated to architecting, building, and scaling Salesforce ecosystems that are customized to meet the unique needs of my clients. When I'm not immersed in Salesforce, you'll find me training for and competing in long-distance running, where discipline and strategy fuel my success.Salesforce Expertise:• Products: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud• Skills: Administration, Implementation, Automation, Data Migration, Salesforce Classic, Salesforce Lightning, Flow, Journey Builder, Email Studio, SOQL, SOSL, APEX triggers, APEX classesAdditional Skills:• Microsoft Office 365, Adobe CC, Google Suite, JIRA, AWS, Formstack, FormAssembly, Asana, Gearset, HTML, CSS

Myron Zhao's Current Company Details
Cross Country Mortgage

Cross Country Mortgage

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Salesforce Architect (19x Certified) | Founder @ Nimbus CRM | Expert in Sales, Experience, Marketing & Data Cloud | AWS-Integrated, Scalable CRM Solutions | Salesforce Partner
Mississauga, ON
Employees:
971
Myron Zhao Work Experience Details
  • Cross Country Mortgage
    Salesforce Architect (19X Certified) | Founder @ Nimbus Crm | Expert In Sales, Experience, Marketing & Data Cloud | Aws-Integrated, Scalable Crm Solutions | Salesforce Partner
    Cross Country Mortgage
    Mississauga, On
  • Nimbus Crm Solutions
    Founder & Lead Solution Architect
    Nimbus Crm Solutions Dec 2020 - Present
    Toronto, Ontario, Ca
    Nimbus is a boutique Salesforce consulting firm that connects people with data using modern technology and innovative ideas. It's also a Salesforce Partner Company.• Leadership & Strategy: Spearhead digital transformation projects by translating complex business requirements into tailored technical solutions, driving significant improvements in client operations.• Salesforce Expertise: Provide end-to-end Salesforce services, including implementation, administration, development, integration, and migration.• Client Success: Led several successful Salesforce implementations, resulting in improved user adoption, and streamlined processes for clients.• Innovative Solutions: Developed custom applications and automated workflows that increased efficiency and reduced operational costs.
  • Dbrs Morningstar
    Salesforce Engineer
    Dbrs Morningstar Dec 2019 - Present
    Toronto, On, Ca
    • Project Leadership: Led Salesforce projects across three orgs, supporting 2000+ users, resulting in a seamless user experience and enhanced system performance.• System Implementation: Successfully implemented Salesforce Sales Cloud and Service Cloud, optimizing business processes and improving service delivery.• Custom Development: Designed and deployed custom Lightning pages, reports, and dashboards, enabling data-driven decision-making.• Security & Compliance: Established robust security protocols, including SSO and MFA, and managed regular audits to ensure compliance with industry standards.• Efficiency Gains: Automated key processes using Flow, APEX, and other tools, reducing manual workloads increasing productivity.• AWS Integration: Set up and managed AWS EC2 server for middleware automation, integrating AWS Backup, CloudWatch, and VictorOps, enhancing system reliability and monitoring.
  • United Way
    Salesforce Marketing Cloud Consulting Lead
    United Way Mar 2024 - Present
    Alexandria, Virginia, Us
    • Marketing Transformation: Led the implementation of Salesforce Marketing Cloud, empowering the marketing team to execute more targeted and effective campaigns.• System Integration: Seamlessly integrated Salesforce CRM with Marketing Cloud, improving data consistency and campaign personalization.• Campaign Innovation: Designed and launched innovative email templates, customer journeys, and landing pages, resulting in increased engagement rates.• Training & Documentation: Provided comprehensive training and documentation, ensuring the marketing team could fully leverage the new tools.
  • The Resurrection Project
    Lead Salesforce Solution Architect
    The Resurrection Project Jul 2023 - Present
    Chicago, Il, Us
    • System Overhaul: Conducted a major overhaul of system metadata, Lightning flows, APEX triggers, and other automations, significantly improving system performance and reliability.• Integration Management: Set up and managed third-party integrations, enhancing system functionality and user experience.• Communication Solutions: Created and optimized email and SMS templates for automated messaging services, improving communication efficiency.• User Support: Provided ongoing support for user requests, addressing bugs and implementing enhancements with quick turnaround and user satisfaction.
  • Mississauga Board Of Trade
    Member
    Mississauga Board Of Trade May 2023 - Present
    Mississauga, Ontario, Ca
  • Make-A-Wish Canada
    Salesforce Consultant
    Make-A-Wish Canada Jul 2021 - Mar 2023
    Toronto, Ontario, Ca
    • Salesforce Org Management: Managed 10 Salesforce orgs across multiple regions in Canada, ensuring consistent and efficient operations.• Integration Expertise: Implemented third-party integrations with tools like DemandTools, Conga Composer, and Mail Merge, enhancing system capabilities and user efficiency.• Data Management & Security: Led data management activities, including data import, export, and cleanup. Improved system security by implementing Multi-Factor Authentication (MFA) and establishing a robust backup and recovery procedure.• Process Optimization: Documented current and future state processes, developed technical specifications for system enhancements, and ensured alignment with organizational goals.
  • Acces Employment
    Salesforce Administrator
    Acces Employment May 2017 - Dec 2019
    Toronto, On, Ca
    • System Administration: Served as the Salesforce Administrator for over 200 staff users, managing Salesforce along with SharePoint, RingCentral, and other systems.• Salesforce Migration: Led the successful migration from Salesforce Classic to Lightning, improving user experience and system performance.• Customization & Development: Created custom objects, fields, reports, and list views, and customized user roles, profiles, and permission sets to meet the needs of 20+ departments.• e-Learning Integration: Implemented e-Learning courses on a custom integrated Salesforce app, enhancing training and client engagement.• Data Management: Performed bulk data changes using tools like Mass Transfer, Data Loader, and Import Wizard, ensuring data integrity and accuracy.• Web & IT Support: Managed the company’s website, intranet, and online services, and provided technical support for network, PC, and software issues.
  • Shoes.Com
    Resolution Team Lead
    Shoes.Com Dec 2015 - Sep 2016
    Charlestown, Ma, Us
    • Provided support to staff and clients using Shopify, and custom CRM & OMS solutions. • Managed projects with teams using agile methodology and scrum software. • Investigated and troubleshooted all errors regarding outbound, inventory, returns, and fraud. • Worked in conjunction with customer service agents to resolve any order related issues.
  • Shoeme.Ca
    Inventory Team Lead
    Shoeme.Ca Mar 2015 - Aug 2016
    Vancouver, British Columbia, Ca
    • Processed new inventory into system.• Launched products to sell live on the website.• Trained and managed the inventory team in the processing and binning aspect of new and old inventory.• Coordinated in receiving purchase orders with logistics, buying, and merchandising team.
  • Signarama
    Graphic Design & Production Manager
    Signarama Sep 2014 - Apr 2015
    West Palm Beach, Fl, Us
    • Planned and drafted concepts based on information, data, and client needs.• Created digital graphics used to market clientele.• Operated large scale print and cut equipment.• Installed signs, graphics, posters, and etc.

Myron Zhao Skills

Social Media Graphic Design Social Media Marketing Adobe Creative Suite Microsoft Office Marketing Communications Html Cascading Style Sheets Web Development Responsive Web Design Video Production Sales Research Sublime Text Sign Production Audio Mixing Image Manipulation Adobe Photoshop Adobe Illustrator Jira Agile Project Management First Aid Training Javascript Wordpress Joomla Web Analytics It Hardware Support Professional Writing Creative Writing Customer Service Content Management Systems Digital Media Website Administration Web Support Sass Jquery Github React.js Logo Design Search Engine Optimization Quality Assurance Web Content Creation Digital Content Creation Technical Support Salesforce.com Administration Salesforce.com Salesforce Sales Cloud Salesforce Lightning Customer Relationship Management Sharepoint Administration E Learning Implementation Articulate Storyline System Administration

Myron Zhao Education Details

  • University Of Toronto
    University Of Toronto
    Information Technology; Professional Writing; Women And Gender Studies
  • Sheridan College
    Sheridan College
    Digital Communication And Media/Multimedia
  • Hackeryou College Of Technology
    Hackeryou College Of Technology
    Front-End Web Development Immersive
  • Trailhead By Salesforce
    Trailhead By Salesforce
    Salesforce Administration

Frequently Asked Questions about Myron Zhao

What company does Myron Zhao work for?

Myron Zhao works for Cross Country Mortgage

What is Myron Zhao's role at the current company?

Myron Zhao's current role is Salesforce Architect (19x Certified) | Founder @ Nimbus CRM | Expert in Sales, Experience, Marketing & Data Cloud | AWS-Integrated, Scalable CRM Solutions | Salesforce Partner.

What is Myron Zhao's email address?

Myron Zhao's email address is my****@****oes.com

What schools did Myron Zhao attend?

Myron Zhao attended University Of Toronto, Sheridan College, Hackeryou College Of Technology, Trailhead By Salesforce.

What are some of Myron Zhao's interests?

Myron Zhao has interest in Children, Social Media, Civil Rights And Social Action, Health And Fitness, Education, Environment, Poverty Alleviation, Science And Technology, Music, Sports.

What skills is Myron Zhao known for?

Myron Zhao has skills like Social Media, Graphic Design, Social Media Marketing, Adobe Creative Suite, Microsoft Office, Marketing Communications, Html, Cascading Style Sheets, Web Development, Responsive Web Design, Video Production, Sales.

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