Myron Zhao Email & Phone Number

Mississauga, On

Toronto, Ontario, Ca

Nimbus is a boutique Salesforce consulting firm that connects people with data using modern technology and innovative ideas. It's also a Salesforce Partner Company.• Leadership & Strategy: Spearhead digital transformation projects by translating complex business requirements into tailored technical solutions, driving significant improvements in client operations.• Salesforce Expertise: Provide end-to-end Salesforce services, including implementation, administration, development, integration, and migration.• Client Success: Led several successful Salesforce implementations, resulting in improved user adoption, and streamlined processes for clients.• Innovative Solutions: Developed custom applications and automated workflows that increased efficiency and reduced operational costs.

Toronto, On, Ca

• Project Leadership: Led Salesforce projects across three orgs, supporting 2000+ users, resulting in a seamless user experience and enhanced system performance.• System Implementation: Successfully implemented Salesforce Sales Cloud and Service Cloud, optimizing business processes and improving service delivery.• Custom Development: Designed and deployed custom Lightning pages, reports, and dashboards, enabling data-driven decision-making.• Security & Compliance: Established robust security protocols, including SSO and MFA, and managed regular audits to ensure compliance with industry standards.• Efficiency Gains: Automated key processes using Flow, APEX, and other tools, reducing manual workloads increasing productivity.• AWS Integration: Set up and managed AWS EC2 server for middleware automation, integrating AWS Backup, CloudWatch, and VictorOps, enhancing system reliability and monitoring.

Alexandria, Virginia, Us

• Marketing Transformation: Led the implementation of Salesforce Marketing Cloud, empowering the marketing team to execute more targeted and effective campaigns.• System Integration: Seamlessly integrated Salesforce CRM with Marketing Cloud, improving data consistency and campaign personalization.• Campaign Innovation: Designed and launched innovative email templates, customer journeys, and landing pages, resulting in increased engagement rates.• Training & Documentation: Provided comprehensive training and documentation, ensuring the marketing team could fully leverage the new tools.

Chicago, Il, Us

• System Overhaul: Conducted a major overhaul of system metadata, Lightning flows, APEX triggers, and other automations, significantly improving system performance and reliability.• Integration Management: Set up and managed third-party integrations, enhancing system functionality and user experience.• Communication Solutions: Created and optimized email and SMS templates for automated messaging services, improving communication efficiency.• User Support: Provided ongoing support for user requests, addressing bugs and implementing enhancements with quick turnaround and user satisfaction.

Mississauga, Ontario, Ca

Toronto, Ontario, Ca

• Salesforce Org Management: Managed 10 Salesforce orgs across multiple regions in Canada, ensuring consistent and efficient operations.• Integration Expertise: Implemented third-party integrations with tools like DemandTools, Conga Composer, and Mail Merge, enhancing system capabilities and user efficiency.• Data Management & Security: Led data management activities, including data import, export, and cleanup. Improved system security by implementing Multi-Factor Authentication (MFA) and establishing a robust backup and recovery procedure.• Process Optimization: Documented current and future state processes, developed technical specifications for system enhancements, and ensured alignment with organizational goals.

Toronto, On, Ca

• System Administration: Served as the Salesforce Administrator for over 200 staff users, managing Salesforce along with SharePoint, RingCentral, and other systems.• Salesforce Migration: Led the successful migration from Salesforce Classic to Lightning, improving user experience and system performance.• Customization & Development: Created custom objects, fields, reports, and list views, and customized user roles, profiles, and permission sets to meet the needs of 20+ departments.• e-Learning Integration: Implemented e-Learning courses on a custom integrated Salesforce app, enhancing training and client engagement.• Data Management: Performed bulk data changes using tools like Mass Transfer, Data Loader, and Import Wizard, ensuring data integrity and accuracy.• Web & IT Support: Managed the company’s website, intranet, and online services, and provided technical support for network, PC, and software issues.

Charlestown, Ma, Us

• Provided support to staff and clients using Shopify, and custom CRM & OMS solutions. • Managed projects with teams using agile methodology and scrum software. • Investigated and troubleshooted all errors regarding outbound, inventory, returns, and fraud. • Worked in conjunction with customer service agents to resolve any order related issues.

Vancouver, British Columbia, Ca

• Processed new inventory into system.• Launched products to sell live on the website.• Trained and managed the inventory team in the processing and binning aspect of new and old inventory.• Coordinated in receiving purchase orders with logistics, buying, and merchandising team.

West Palm Beach, Fl, Us

• Planned and drafted concepts based on information, data, and client needs.• Created digital graphics used to market clientele.• Operated large scale print and cut equipment.• Installed signs, graphics, posters, and etc.

Bachelor Of Arts (B.A.), Communication, Culture, Information Technology; Professional Writing; Women And Gender Studies

Digital Communication And Media/Multimedia

Front-End Web Development Immersive

Certification, Salesforce Administration