Responsible for processing the following loan types: FHA, VA, USDA, and Conventional. Experience with with Fannie Mae, Freddie Mac, VA and USDA guidelines. Obtaining client information such as asset and income documents, ordering items such as title documents, VOEs, appraisals, and homeowner's insurance. Communicating with clients, realtors, and other parties related to the transaction via phone or email.

Responsible for completing requests of loan officers and processors by ordering necessary client documents to continue the loan process.

• Certified custom makeover artist: spending one on one time with clients providing any service requested.• Responsible for providing excellent customer service to clients to find a product to fit their needs.• Educate clients on the proper way to apply/use products in question throughout color and skincare.• Prior experience in the operations department with putting up shipment, changing monthly marketing, take down and put up product displays.

• Responsible for reviewing and verifying customer applications for credit products to ensure no fraudulent activity is taking place.• Receive incoming calls from customers and relationship managers to provide status updates and/or ask for required documents to clear the application for fraud concerns.• Responsible for researching confirmed fraud calls and taking the appropriate steps to close down the affected accounts.

Contract worker at HSBC as a fraud prevention specialist. My main focus is to review applications, for credit or deposit, and determine if the true applicant is applying or if the application is fraudulent.

• Responsible processing county required coversheets for the lien releases.• Point of contact person for the office of the president in order to resolve customer complaints against the lien release departments.• Created and maintained job aids and procedural manual for the department. Also created and maintained departmental reports to manage backflow of rejected work.• Trained and supervised a temporary team of specialists to help complete the backflow of rejected work.

• Completed monthly vendor quality assurance checks within two business days of the previous month end.• Completed various assigned reports to assist in consolidating outstanding loss draft items.• Review homeowner’s request for changes against their adjustor’s report and presenting the case to the vice president with the recommendation to either approve or deny the homeowner’s request.

Update insurance on mortgage accounts.

Provided update information on mortgage accounts. Processed and set up future payments over the phone. Update insurance and tax information if necessary. Also sent documentation such as Note, Appraisals, HUD-1, Deed of Trust, and other documents of need to the customer.

Servicing and updating customer mortgage accounts. Answering any questions they may have on their account. Send and receive correspondence to customers. Replace and add insurance policies to accounts.

Always provide customer service first and foremost and answer the phone to answer customer questions. Paint Dept. - Mix paint, re stock shelves with product if empty of low. Help customers make decisions about color and sheen selections to go with the room that needs to be painted. Make sure that customers what they need offer brushes, tarp, primer and advice on painting styles. Garden Dept. - Help customers with flower selections, grills, lawn mowers and tractors and other lawn gear during the spring and summer. During the fall and winter, I help set up for christmas trees and other christmas decor and even help trim christmas trees.

Re-stock floor with merchandise, audit floor the floor to make sure the right sizes are present. Process shipment that comes in on a daily basis, and do visual updates as needed.

Store #6611Key holder for the store, active cash handler and cashier in the store. Also maintain on floor supervision while the manager is away. Control and execute the mark downs and mark ups in the store. Place signage and marketing for the store for the respective sale. Supervise two or more associates to help with the mark downs and signage.Store 3900 Responsibilities: Key holder for the store, active cash handler and cashier in the store. Also maintain on floor supervision while the manager is away, merchandiser for the women*s department, i.e. planning and flexing in merchandise when they are not called for in the book and women*s department visuals. Also maintain all accessories in the store. Begin the shipment process, with receiving boxes and separating out product by department and over-see things before the assistant manager comes to the store. Responsible for any community service activities in the store.Also responsible for new employee training in merchandising and visual display, also with cashiering and general store etiquette.

Customer focus and help, receiving and shipping shoes, over-see floor sales and currently four part time employees.Coach and guide part-timers better selling techniques,merchandise the apparel and handbags to compliment the shoes.Handle all paper work, open and closing duties, cash deposits and transactions. Process payroll on a weekly basis and manage inventory levels of shoes. Recruited and interview part time employees and often wrote out schedules for the upcoming weeks. Performed cycle counts and store inventory on a weekly basis. Kept up on the loss prevention to prevent shrink in the store.

Merchandiser for various brands such as Levis', Dickies, and Armani under ware. Job was to go to stores such as Mervyns' and Macy's and Sears to ensure the merchandising set up was according to the layout provided by the company to ensue that enough of the product was available in stores. Provided signage and marketing to store manager and educated employees on any changes in product.

Jewelry DepartmentAssist customers in jewelry selection, keeping account of all jewelry in safe and cases, and giving out knowledge of the product being presented. Performed cash transactions. New employee training in cash transactions, jewelry orders, and repair pick up and drop offs. Some department leading was performed when the manager of the department was gone on vacation or during meetings.

Assist customer in selecting shoes and sizing for themselves and their children, and clean up area around to make it look presentable. HHandled cash transactions.

Making photo copies, find books and journal articles for professors, delivering mail to the professors, and making sure the book stacks were neat and