Mysoora Reddy Email & Phone Number

As two-year experience in technical support, communication, and information technology. With extensive technical knowledge, I assisted clients in identifying and troubleshooting technical issues, problem-solving, handling a high number of tickets, and providing technical guidance to optimize workflows. I'm looking for a fulfilling full-time position as a Technical Support Engineer.

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  Technical Support Engineer

  Movate

  Dec 2021 - Mar 2024 - Hyderabad, Telangana, India

  Detail-oriented Technical Support Engineer with 2+ years of experience in IT helpdesk. Proficient in troubleshooting technical issues, adhering to SLAs, and providing excellent customer service. Seeking to leverage communication skills, problem-solving capabilities, and knowledge of ITIL Framework to contribute effectively to Movate• Used support Google employees international via Phone,Chat and Ticket related to all technical issue. • Diagnosed and resolved hardware and… Show more Detail-oriented Technical Support Engineer with 2+ years of experience in IT helpdesk. Proficient in troubleshooting technical issues, adhering to SLAs, and providing excellent customer service. Seeking to leverage communication skills, problem-solving capabilities, and knowledge of ITIL Framework to contribute effectively to Movate• Used support Google employees international via Phone,Chat and Ticket related to all technical issue. • Diagnosed and resolved hardware and software issues for diverse client systems, ensuring uninterrupted operations and client satisfaction. • Understanding of desktop applications, including installation and uninstallation processes. • Ability to support users in business applications based on Standard Operating Procedures (SOPs). • Experienced in troubleshooting desktop and application issues remotely. • Applied hands-on expertise in networking, routing, and switching, effectively resolving technical issues related to LAN, WAN, and server systems, ensuring robust network functionality and resolving serverrelated challenges promptly. • Capable of checking utilization and availability, and performing startup and shutdown services following SOPs. • Knowledgeable in installing and configuring email clients and troubleshooting connectivity issues. Show less