Serge K. Email & Phone Number

- Lead comprehensive testing from user interface to functionality to data integrity for a complex internal payroll related product, with the bug detection rate up to 85% delivering consistent results year over year and throughout various modules- Created test requirements based on the product and business requirements, provided detailed test process documentation including test plans, test scenarios, outlined test cases. Followed code guidelines to ensure best possible test execution rate- Provided concise test report, bug description, and initial root cause analysis for the bug reducing the time for bug fixes and team response. Closely collaborated with the development team on the bug lifecycle following up on the stages- Performed manual testing, built test automation framework from scratch using Gauge+Taiko BDD test framework, created automation scripts in Javascript and Python also using SQL/BigQuery queries and libraries, maintained and updated the test framework, test suites and test scripts (approximately 150 functional test scripts, 20 data integrity tests and 70 mixed test scripts)- Ensured all test scripts are delivered in a timely manner and test coverage and detailed reports are ready before deadlines as defined by Agile/Kanban methodology- Maintained CI/CD in Github, Docker and Jenkins to ensure flawless test process within reasonable or predetermined time frame- Actively participated in new feature discussions suggesting improvements in user interface, usability. Provided feedback with potential issues advocating the client/user’s point of view- Received great feedback and accolades from the development team as well as the project manager on the efficiency, quality and speed of testing process

- Was part of booking engine QA team contributing to a suite of 2000 automation tests scripts with 30% manual and 70% automation share. Contributed to the team’s success in increasing the bug detection rate to almost 90% while reducing the script creation time and test run time by 20%- Actively developed and improved the test framework on Java/Python, Selenium, TestNG using page object model. Assisted in transferring part of the suite onto BDD Cucumber framework (20% of all test scenarios)- Performed manual testing of interfaced connections between Oracle Java-based Opera Cloud Property Management System and online booking engine. Monitored bug and error reports, investigated and reported bug causes. Reduced the number of critical bugs by 60% and the number of minor bugs by 70%- Was involved in multiple projects creating tests in Python + Selenium, Postman REST API and database tests- Created automated scripts for REST API tests for data integration testing using built in Java Http library- Documented and executed test cases and test data requirements with 100% accuracy and on time - Reviewed Tech and Business Requirements to understand the architecture and functionality of the application, kept- track of the new requirements in the project and updated the test cases accordingly- Followed Bug Life Cycle by logging defects, writing detailed bug reports in Jira tracking system, retesting defects,- and working closely with the development team and QA lead to verify bug fixes against new builds- Performed defects and root cause analysis to collaborate with the developers team on prompt resolution- Worked collaboratively with Development, Business, and Support teams to clarify specifications, requirements, raise issues/concerns

- Was in charge of functional testing for the company’s E-commerce flagship website delivering 80% of Bug Detection rate and reducing the defect leakage by 30% year over year - Created automation scripts using Javascript with Cypress E2E test framework, automated 70% of existing manual test cases- Used defect tracking systems for defect processing and quality controls procedures- Provided business end-user support- Prepared and executed manual test scripts and cases. Covered regression suite including creation and maintenance of test cases before each release- Received accolades from the sales team the contribution to the YoY sales increase by 35% and the increased customer acquisition and retention rate during online shopping

- Started as a QA Analyst and was promoted to a QA Engineer- Set up and tested connections between online travel agency extranet booking and the property booking engine. - Reviewed product requirement documents, system requirement specifications Increased the number of interfaced connections by 500% and booking revenue by 75%- Reviewed bugs and errors in interface communication, ensured that every problem in the product is reported and the fix is tested promptly- Created tickets and followed up with respective support and tech teams to resolve the issues. Implemented ticket lifecycle management which reduced the time spent on tickets and follow ups from 14 hours a week to 2 hours- Worked on finding and fixing post production bugs, setting errors in various revenue management systems (Ideas, OnQ, OneYield, Duetto, Amadeus Demand360, LodgIQ, RevUp), Property management systems (Oracle Opera PMS, M3 Infor, RoomMaster), booking engines (Sabre Synxis, Amadeus Travelclick, Reztrip/Pegasus, beds24)- Verified web services using API tokens in manual test environment. Assisted with interface configuration between the online booking engine and online travel agency extranets using API tokens, which reduced the reservation manual processing time from 20 hours a week to 6 hours a week- Configured Opera PMS and set up interfaced connection to online travel agency extranets- Created and distributed revenue management reports in Excel with the use of Visual Basic for Applications which allowed to increase the speed, accuracy and usability for all recipients and users

- Configured InnQuest Roommaster property management system, mapped hotel room types, rate plans, market - Created simple SQL queries in the property management system to create ad hoc and custom reports, presented reports to the hotel management, corporate team and ownership- segments and other categories to online booking engines and to online travel agency extranets- Installed and configured essential software for the property teams in the absence of the property IT team - Trained, coached property teams on Microsoft Office in general and Excel in particular- Created and distributed revenue management reports in Excel with the use of Visual Basic for Applications which allowed to increase the speed, accuracy and usability for all recipients and users- Took over the hotel management system training process, trained, coached front desk and reservation teams on best practices, procedures and usage of Oracle Opera Property Management System. Trained teams of 5-9 people with the total number of 33 people which increased team efficiency by 25%

- Developed hotel opening experience, initial property management system and revenue management system setup- Configured Oracle Opera Property Management System, mapped hotel room types, rate plans, market segments and other categories to online booking engines and to online travel agency extranets- Installed and configured essential software for the property teams in the absence of the property IT team - Trained, coached property teams on Microsoft Office in general and Excel in particular- Created and distributed revenue management reports in Excel with the use of Visual Basic for Applications which allowed to increase the speed, accuracy and usability for all recipients and users

- Supervised the team of 6 front desk agents to success by coaching, training, motivating. Set the goals high and provide the means to achieve them- Resolved any issues that are escalated from the front line- Served as a source of information on guest satisfaction questions, PMS technical questions- Inspired the front desk team to increase upsell efficiency and contributed to $10,000 upsell revenue monthly (4% monthly revenue increase)- Receive annual rewards from ownership for outstanding performance in 2012 through 2014- Suggested and created SOPs and guides for front desk team members to uniform operations and to streamline new hires training process