Mythili S Email & Phone Number

Coimbatore, Tamil Nadu, India

Bengaluru, Karnataka, India

1)Trained to assist the global customers with respect tomonitoring and controlling every assest in a building likeHVAC, lighting loads, Unit heaters etc through BMS andCORTIX-AI2)Well versed in multiple Building Management Systems likeSavvy,Opus, Nexrev, Venstar to maintain and reduce theenergy consumption and increase the efficiency of anequipment through suggestions provided by CORTIX.3)Can troubleshoot any equipment in case of failure or bad communication.

Coimbatore, Tamil Nadu, India

1)Responded to all customer queries and interacted withVarious INDIAN,UK,US and CANADA customers throughphone/chat/email in a very friendly way to understand theirqueries deeply and provided an appropriate resolution onvery first contact.2)Resolved an average of 40 chats,30 calls and 50 emails inany given day and consistently met performancebenchmarks in all areas.3)Created spreadsheets using Excel & Google Docs for reportson various tasks.4)worked as CS SEARCH AND RESCUE ASSOCIATE( INTERNATIONAL)Handled around 50 plus irate customers in a day,providingtop-level customer support to resolve their complex queries.5)Kept secure records of sensitive,personal and financialinformation.6)Investigating claims and analyzing supporting documents to resolve.