Michelle Phan Email and Phone Number
Multilingual professional with 20+ years of international experience in the beauty and food industries across procurement, operations, ecommerce and marketing. Initiate and drive continuous improvement processes for efficiency, quality and value. Expertise in sourcing and strengthening vendor relationships in US & internationally; lead strategic and operational roadmaps to drive sales and support business growth; establish strategic partnerships to optimize resources.I enjoy bringing clarity, simplicity and flexibility to business solutions in agile environments. Driven by customer centricity, data analytics and new technologies, I optimize the business value by continuously improving end-to-end processes for efficiency, from supply chain to customer experience, while leveraging resources and mitigating risks.I thrive in collaborative, knowledge-sharing, multicultural and creative environments.CORE COMPETENCIESDirect & Indirect Procurement | Strategic Sourcing | Supplier Performance | Supplier Relationship Management | Negotiation & Contracting | Cost Savings | Spend Analysis | Risks Mitigation | Business Process Optimization | User ExperienceInnovations & New Product Development | Agile Project Management | Digital Transformation | Ecommerce | Customer Experience | Procurement Ops
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Manager, External Manufacturing ProcurementThe Kraft Heinz CompanyChicago, Il, Us -
Senior Business Process Manager - ProcurementWalgreens 2024 - PresentDeerfield, Il, Us -
Senior Procurement Manager - ChemicalsThe Visual Pak Companies 2024 - 2024Waukegan, Il, UsVertically integrated companies offering end-to-end solutions in contract manufacturing and packaging. Customers include some of the world largest consumer brands in the household, beauty/personal care and food industries.Led the sourcing and procurement strategy for the Chemicals category.• Drove cost-saving opportunities and negotiated large scale agreements with suppliers through rebates, cost reductions/avoidance and terms extension • Mitigated costs increase and supply chain risks by sourcing new or alternate suppliers.• Designed and implemented tools to streamline business processes including supplier scorecards and reviews, SOPs, spend forecast, costing and material shelf-life management. -
Manager, External/Co-Manufacturing ProcurementThe Kraft Heinz Company Aug 2022 - Nov 2023Chicago, Il, UsKraft Heinz is one of the largest food and beverage companies in the world with net sales over $25 billion.Executed the external innovation strategy development and deployment for the food categories.Special Project - Primal Kitchen (Ingredients)• Lead the procurement initiatives for time-sensitive major in-sourcing project spanning 150 ingredients.• Negotiated pricing and mitigated waste loss with suppliers.• Supported suppliers development strategy and enterprise-wide change initiatives.• Established and fostered partnerships within a high matrix environment to meet KPI and target.Innovations for US and Canada (Retail and Foodservice)• Searched and assessed External Manufacturers/Co-manufacturers/Co-packers’ capabilities and capacities.• Partnered with internal and external stakeholders to develop and execute innovative products.• Guided co-manufacturers through the selection process to meet Kraft Heinz high quality and safety criteria.• Negotiated agreements, contracts and pricing including CAPEX, new equipment integration and infrastructure build-out.Digital and Global Procurement Excellence:• Assessed procurement process gaps to deliver a digital solution within the first 90 days.• Initiated, drove and delivered a custom intuitive user interface digital application to streamline and expand the global suppliers’ network and data management with Digital/IT and Global Procurement teams. -
Director Of Procurement And OperationsThe Nail Superstore 2011 - 2022Carol Stream, Illinois, UsLeading B2B & B2C e-commerce organization servicing beauty professionals and distributors worldwide.Led sourcing and procurement strategy across all direct and indirect categories.Sourcing/Procurement, Category, and Supplier Management• Restructured categories to optimize spend management and reduce costs by 5-10% YoY• Sourced, negotiated and nurtured vendors’ relationships in US and International (OEM & ODM)• Developed strategic plan to assess suppliers• Ensured performance, reliability and quality of suppliers through defined KPIs and ROI• Identified and implemented opportunities for cost savings/avoidance• Directed complex RFQs/RFIs/RFPs and contracts negotiations• Partnered with suppliers to resolve problems and minimize critical losses• Ensured timely product and service delivery in compliance with laws and regulationsMarketing and New Product Development• Evaluated competition, industry trends analysis to curate innovative products• Collaborated across teams to formulate omnichannel business strategies• Sourced and developed full product lines of private labels (1000+ SKUs)IT and E-Commerce• Partnered with outsourced IT teams to develop strategy and implement e-commerce• Spearheaded the user’s interface integration of e-commerce website and ERP/CRM• Served as co-lead in development of buyer’s journey and pricing within the non-linear CX experiencesOperations• Maintained consistent growth and increased profit margin: targeted initiatives expanded company global reach and included development of private label lines of products.• Identified gaps and restructured operational process flow and procedures from end-to-end• Managed and mitigated risks in supply chain through market trends and constraints analysis• Created and implemented risk payment procedures to eliminate fraud loss to near 0% -
Purchasing ManagerSkyline Beauty Corporation 2003 - 2011
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Store ManagerSkyline Beauty Corporation 1998 - 2003
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Sales & Operations AnalystArjowiggins Creative Papers 1995 - 1997Aberdeen, GbLeading global manufacturer of creative, graphic, security and technical papers.
Michelle Phan Education Details
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Isg Institut Supérieur De GestionInternational Business
Frequently Asked Questions about Michelle Phan
What company does Michelle Phan work for?
Michelle Phan works for The Kraft Heinz Company
What is Michelle Phan's role at the current company?
Michelle Phan's current role is Manager, External Manufacturing Procurement.
What schools did Michelle Phan attend?
Michelle Phan attended Isg Institut Supérieur De Gestion.
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