Tra Nguyen Email & Phone Number

Main responsibilities:- Took requirements from stakeholders to write SRS, URD, PRD about telco domain, contact center, integration.- Used tools Whimsical, Miro, Axure XP, figma to build wireframe- Did UAT to validate end to end business flow- Built AI callbot scenario and integrated it with call center- Worked closely with Dev team to follow up sprintKey Achievements & Learning Points:- Built platform to connect covid 19 patient to doctors team by AI Callbot- Built AI inbound/ outbound Callbot- Built Contact Center: 1022, 1800xxxx- Built Omni-Channel contact center

Main responsibilities:- Supported for writing reports and statistics- Maintained export daily data- Designed Export reports platform ( called Data as services or DAS) 's wireframes and prototype by using Axure XP, Figma- Did mining report about user's behavior, DAS's performance to suggest new features for DAS and worked with Dev team to deployKey Achievements & Learning Points:- Built and designed a sending reports automatically for all departments platform (Data as services)- Developed datamart- Improved coding skills (SQL, Python)

Ha Noi, Viet Nam

Main responsibilities: - Instructed MOS Word 2013, MOS Word 2016, MOS Excel 2016Key Achievements & Learning Points: - Good knowledge of Microsoft Office - Improved Teaching skills

Vietnam

Main responsibilities: - Researched, analysed and clarified resume of candidates (IT and non - IT) on job site platform (Facebook, LinkedIN, TopCV, Vietnam Works, Referal)- Contacted candidates, scheduled interview - Built employer branding by organizing internal eventsKey Achievements & Learning Points: - Successfully recruited 01 Project manager, 02 Senior FullStack, 03 Backend Developer, 03 React Native Developer, 02 Frontend Developer, 05 Tester- Improved Collaboration skills

Ha Noi, Viet Nam

Main responsibilities: - Contacted candidates, scheduled interviews - Administrated Fanpage of recruitment: Human of JAMJA - Made a report of daily/monthly/quaterly recruitment Key Achievements & Learning Points: - Learned about recruitment process, making report, hunting - Improved Self-motivation and work independently