Mariam Yusuff, Assoc Cipd Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Mississauga, Ontario, Canada

My greatest strength in this role is my ability to independently manage diverse HR functions. As the only HR representative at Nella Cutlery & Food Equipment, I’ve gained firsthand experience overseeing recruitment, onboarding, employee relations, and policy development without a team for support. This role has strengthened my capability to take ownership of complex HR responsibilities, adapt quickly, and stay organized all essential qualities for a generalist.My proactive problem-solving skills and hands-on approach to building efficient HR processes also set me apart. I am a self-starter who confidently manages HR tasks, enhances employee experiences, and contributes strategically to organizational growth.

Ontario, Canada

As an HR Administrator at HR North Inc, I played a key role in supporting the Human Resources department through a variety of administrative and organizational tasks. My responsibilities encompassed maintaining employee records, assisting in recruitment and onboarding processes, ensuring compliance with HR policies, and providing day-to-day administrative support.•Policy Development, organizing multiple HR projects, and successfully delivering objectives within tight deadlines. •Streamline the recruitment process, from sourcing to onboarding, significantly reducing time-to-hire metrics while ensuring a positive new hire experience. Managed HR documentation, maintained employee records, and ensured data accuracy.•Maintained a 100% compliance rate with labor laws and company policies and submitted compliance reports by deadlines.•Completed initial candidate screenings within 72 hours and ensured the onboarding process was completed within the first week of hire.

Lagos, Lagos State, Nigeria

I was responsible for managing customer inquiries and handling escalated calls, providing effective solutions to address client issues. Additionally, I led a team of Customer Service Representatives, setting performance standards and driving team success. Soliciting customer feedback played a crucial role in understanding their expectations and improving service quality.I played a key role in staff hiring, training, support, and retention efforts to maintain a high-performing team. Providing direct supervision to all customer service employees, I ensured the consistent delivery of quality service. Company-wide, I standardized customer service procedures to enhance overall consistency and efficiency.My responsibilities also extended to promoting goods and services through online and in-store channels, effectively reaching prospective customers. I implemented innovative digital marketing strategies that resulted in a notable 30% increase in sales. Remarkably, within my first 6 months with the company, I achieved a sales revenue growth of over 20%, contributing to the company's consistent financial success.

Apapa, Lagos Nigeria

I was responsible for managing, organizing, and maintaining records, reports, and documents across various departments, ensuring the confidentiality and security of sensitive information. My duties extended to coordinating office operations, where I oversaw seamless workflows by managing office supplies, equipment, and maintaining an organized work environment. I efficiently handled calendars, scheduled appointments, and coordinated meetings and events. Leveraging office software and tools like Microsoft Office Suite, I created reports, presentations, and spreadsheets, thereby enhancing data management and reporting efficiency. Working collaboratively with the team, I contributed to meeting project goals and supporting office procedures, which included conducting research and gathering information to aid decision-making. Additionally, I provided customer service by addressing inquiries from both internal and external stakeholders. I played a key role in supporting the agency's events, workshops, and training sessions, ensuring their successful organization and execution. Furthermore, I completed ad-hoc administrative tasks and projects as assigned by supervisors and managers.

London, England, United Kingdom

I supported talent recruitment process, including tasks such as job postings, candidate screening, and onboarding. I actively contributed to new employee onboarding, preparing materials and conducting sessions for a smooth integration. Additionally, I played a key role in developing HR policies, ensuring strict adherence to regulations.I managed HR documentation, maintaining employee records for accuracy and confidentiality. Addressing inquiries and conflicts professionally, I fostered a positive work environment. Responsibilities also included benefits administration, HR-related training coordination, and supporting payroll processes. I actively contributed to fostering diversity and inclusion, implementing initiatives.A significant part of my role involved preparing and maintaining HR reports for management and compliance. I also assisted in employee performance management, tracking evaluations, and providing necessary support.

London, United Kingdom

Recruitment- Updating recruitment monitoring spreadsheet- Accessing recruitment inbox- Sending/communicating interview invites (verbally and via email)- Receiving interview paperwork from the panel- Coordinating interviews including; validating and proofreading interview and test questions, setting up interview rooms, setting up testing equipment and meeting and greeting candidates- Assist with all recruitment and interviewing for the annual Traineeship programme DBS - Setting up new staff on DBS database- Track progress of applications- Send out reminder emails for incomplete applications- Accessing and monitoring DBS inbox- Setting up appointments to receive documents from staff and new starters- Validating documentsL&D - Meeting and greeting external trainers- Setting up training room in accordance with trainer preferences, and amount of attendees- Monitoring and response handling for training inbox- Answering day-to-day training related queries- Receiving appraisals and probationary reviews and saving on HRIS and relevant personnel fileReports- Receiving absence reports from managers- Recording absences on HRIS- Chasing line managers for absence reports, fit notes and self-sick certifications HRIS (HR Information System)- Recording sickness absence- Making changes in case of variation of personal details / line managers etc- Tracking sickness on Snowdrop- Recording all recruitment activity for Thames Reach through comprehensive data entry of all recruitment campaigns. The data recorded forms a major part of the annual HR reportID Cards- Receiving requests from line managers for new starter/ volunteer and relief ID Cards- Ordering new cards from our external provider- Notifying staff and managers when ID cards are available for collection

London, United Kingdom

In this role, I consistently delivered exceptional customer service by promptly addressing client inquiries and concerns, ensuring their satisfaction. Managing customer orders and inquiries, I effectively communicated product information, promotions, and company policies. Meeting and surpassing performance targets became a consistent achievement, encompassing response times, customer satisfaction, and sales goals.Handling a high volume of customer communications through both phone calls and emails, I maintained a professional demeanor and unwavering commitment to service excellence. Demonstrating exceptional problem-solving skills, I adapted quickly to assist customers effectively. Within the team-oriented work environment, I contributed positively by providing assistance to colleagues when needed.Furthermore, I maintained accurate records of customer interactions and feedback. These records not only contributed to process improvements but also played a role in informing product development strategies for the organization.

London, United Kingdom

I actively participated in recruitment and selection processes, handling tasks such as job postings, candidate screening, and interviews. I provided crucial support for on-boarding and orientation activities, ensuring a seamless transition for new hires. Additionally, I took charge of managing employee records, benefits administration, and leave tracking, ensuring accuracy and compliance with established standards.My responsibilities extended to offering guidance and assistance to employees on HR policies, procedures, and benefit programs. I played a role in conducting performance evaluation processes and contributed to HR data analysis and reporting. Acting as a liaison between management and employees, I addressed inquiries, concerns, and conflicts with a focus on resolution.Furthermore, I coordinated HR-related events and training programs, contributing to enhanced employee engagement and development within the organization. Upholding strict confidentiality standards, I ensured the protection of sensitive HR information and data, maintaining compliance with HR laws and regulations.

Global Business Management | Dean’S Honours List Fall 2023, International Business

Activities and Societies: MoCrew Student Volunteer Student Leadership camp attendee

Cipd Associate, Level 5

Ba Human Resource Management, Cipd Student Member, Human Resources Management

Activities and Societies: Students Union University Of Greenwich, Freshers Help and Project Assistant

International Foundation Programme With Cultural Studies: [A Levels Equivalent], Modules Included Computer Fundamentals [All Microsoft Package], Business Insight And Communication,, Second Class Upper